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Ace Hardware Corporation · 1 week ago

Paint Expert

Healdsburg, CA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Ace Hardware is a community-focused hardware store with over 5,000 locations worldwide. They are seeking a Paint Expert to provide exceptional customer service, assist customers with product knowledge, and maintain store merchandising standards.

HardwareRetailService Industry

Responsibilities

Comes to work as a happy, friendly associate ready to help every customer and associate

Greet customers as they enter your area and help direct by asking 'What can I help you find today'

Ensure customers receive amazing service, follows the W.O.W. process and standards

Help customers locate merchandising in store, show alternatives if we have, provide help on AceHardware.Com, as well as completing special orders within AceNet

Use Radio headset to communicate with other associate’s in working with customers and business needs

Awareness of all promotions and advertisements and communicates to customers as appropriate

Takes ownership for assigned roles and performs to highest standards

To become the 'go to' specialist for assigned roles below

Execute the daily operational, day-to-day tasks and priorities assigned by store management including

Stocking / Replenish out of stocks / Process new truck receipts

Set planograms, endcaps & displays including signing

Completing price changes which include replacement of bin tags, signing and ticketing as applicable

Sets promotions including signing, completes pricing changes and maintains shelf labels

Assist in the training and development of peers with your specialty skills

Participates in the Store Housekeeping Standards 'Maintain as We Go' which may include:

Taking out the trash, dust and mop floors, clean restroom, associate room, and clean stockroom

Recovers and maintains merchandising standards putting away merchandise and facing on shelf / hook

Retrieve carts from the parking areas and pick up trash outside. Clean front patio and Garden Center

Processing new shipments and helps keep the receiving and back stock area clean, organized and safe

Learn and follow established safety rules and safe work practices. Reports accidents immediately to a Manager

Is proactively monitoring customers and if shoplifting is suspected or observed, provides a higher level of service and notifies the MOD via headset radio

Solicit customers to open an Ace Rewards card, promotes the benefits and future savings potential

Answer customers’ questions, 'how to' requests, and provide information on 'do it yourself' projects

Will learn POS procedures to backup Customer Service Associates and process high value transactions

Qualification

Paint retail experienceProduct knowledgeSalesMarketingRetail operational systemsCustomer serviceInterpersonal skillsCommunication skillsOrganizational abilityAttention to detailTeam player

Required

Multi-year experience working in a major paint retailer selling branded paints

High School degree

Possess a vast product knowledge of hardware related categories/products with a willingness to learn

Previous experience in a retail environment either in sales and merchandising roles

A happy and friendly person with a commitment to service, excellence and helping others

Sales and marketing experience with retail programs, establishing relationships and working with customers

A commitment to service excellence and customer satisfaction

Team player with excellent interpersonal skills with a strong willingness to learn

Excellent communication skills, organizational ability, high attention to detail, and ability to multi-task

Ability to work PT flexible hours including weekday shifts, evenings, weekends and holidays to meet the needs of the business

You must lift up to 50 lbs

Preferred

Some college preferred

Knowledge and experience working in retail operational computer systems, MS Word and Excel a plus

Benefits

Paid time off

Health Insurance or discount card for medical, dental, vision, and prescriptions

401K

Employee discounts on products

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924