Shift4 · 1 week ago
Payments Support, Associate
Las Vegas, NV
Full-time
Onsite
New Grad, Entry LevelShift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. The Payments Support Associate provides frontline support for Shift4 products and services, assisting customers with troubleshooting and problem resolution while collaborating with internal teams and partners.
FinanceFinancial ServicesPayments
Responsibilities
Provide customer support via phone, email, chat, and ticketing systems
Assist customers with website navigation, statements, contracts, payments, and POS issues
Troubleshoot credit card, gift card, and POS processing issues
Collaborate with resellers, partners, and internal teams to resolve integration problems
Track and document support interactions, maintaining clear and accurate records
Stay up-to-date on software updates, product changes, and company policies
Manage multiple support tasks efficiently across channels
Participate in team meetings and contribute suggestions for process improvements
Support departmental goals and 24/7 operations with flexible work hours
Perform additional duties as assigned to support overall team success
Qualification
Required
High school diploma or equivalent required; Associate's degree or relevant tech support experience preferred
Strong customer service, communication, and problem-solving skills
Ability to explain technical concepts clearly and simply
Positive, collaborative, and team-oriented attitude
Quick learner with adaptability in a fast-paced environment
PC hardware/software troubleshooting experience
Proficiency in Microsoft Office Suite or Google Workspace
Preferred
Experience with credit card terminals or POS systems
Familiarity with payment processors and settlement procedures
Knowledge of Micros/Oracle POS systems
Fluency in written and spoken Spanish
Company
Shift4
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
Founded in 1994
1001-5000 employees
H1B Sponsorship
Shift4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (7)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.81B2025-12-03Post Ipo Debt· $507.13M
2025-05-08Post Ipo Debt· $1.31B
2025-05-01Post Ipo Equity· $875M
Leadership Team
Nate Hirshberg
Senior Vice President, Marketing
Laurynas Paradauskas
Senior Software Engineering Manager
Recent News
2026-01-16
2026-01-16
The Motley Fool
2026-01-12
Company data provided by crunchbase