Cloudera · 1 day ago
Customer Success Associate
San Jose, CA
Full-time
Hybrid
Entry Level
1+ years expCloudera is a leading data partner for top companies, empowering them to transform complex data into actionable insights. The Customer Success Associate will support customer success by tracking product issues and enhancements, collaborating with various teams, and maintaining internal dashboards to ensure clarity and communication across departments.
AnalyticsArtificial Intelligence (AI)Cloud ComputingData GovernanceData ManagementEnterprise SoftwareMachine LearningSoftware
Responsibilities
Track and manage product bugs and enhancements using JIRA, Gainsight, and internal dashboards
Collaborate cross-functionally with Product Management, Engineering, and Support to validate ticket statuses and resolution plans
Maintain internal Customer Success dashboards and trackers that summarize customer-impacting issues for executive visibility
Assist senior CSMs and CDEs in preparing customer-facing updates and executive summaries for critical accounts
Support Success Plan hygiene within Gainsight to ensure CTAs, RAG health scores, and customer notes are current
Liaise with Support and Product teams to verify the progress of escalations and follow through to resolution
Develop foundational understanding of Cloudera’s product portfolio to contextualize technical issues
Identify trends across tickets and support cases to help prioritize product improvements
Contribute to continuous process improvement and automation opportunities
Qualification
Required
1–3 years of experience in Customer Success, Technical Support, or Product Operations (internship experience considered)
A technical mindset with proficiency in JIRA, Salesforce, Gainsight, Excel, and familiarity with SQL or data visualization tools
Understanding of software development life cycles (SDLC) and agile release management practices
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Excellent written and verbal communication skills for summarizing complex technical topics clearly
Curiosity and willingness to learn Cloudera's technology stack, including data architectures and AI/ML workflows
Demonstrated ability to collaborate across teams with both technical and business stakeholders
Analytical thinking and comfort interpreting datasets, logs, and structured feedback
A proactive, self-starter attitude—comfortable working both independently and as part of a global team
Preferred
Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field preferred
Benefits
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
Company
Cloudera
Cloudera is a software development company that offers data management and cloud-native data analytic solutions.
1001-5000 employees
H1B Sponsorship
Cloudera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (76)
2023 (42)
2022 (124)
2021 (102)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$1.04BKey Investors
Intel CapitalT. Rowe PriceAccel
2021-06-01Acquired
2018-04-07Post Ipo Secondary
2017-04-28IPO
Leadership Team
Charles Sansbury
Chief Executive Officer
Mary Rorabaugh
Vice President, Finance
Recent News
2025-12-15
Computer Weekly
2025-12-11
2025-12-09
Company data provided by crunchbase