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Wonder · 1 day ago

Market Operations Director

Queens, NY

Full-time

Onsite

Director/Executive

$138K/yr - $159K/yr

7+ years exp

Wonder is a premier platform that offers a diverse menu from award-winning restaurant partners. The Market Operations Director will lead operational excellence across a multi-unit restaurant region, focusing on guest satisfaction, operational standards, and profitability.

E-CommerceFood and BeverageFood DeliveryRestaurants

Responsibilities

Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values

Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies

Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement

Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control

Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning

Collaborate with cross-functional teams to evaluate and approve market growth opportunities

Lead new restaurant openings by playing an active role in recruitment, training, and operational setup

Ensure compliance with food safety, labor laws, and other regulations across the market

Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions

Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization

Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success

Qualification

Multi-unit restaurant managementP&L managementTalent developmentOperational excellenceStrategic planningCoaching skillsCompliance knowledgeOperational oversightCommunicationDecision-making skillsRelationship building