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CAF -banco de desarrollo de América Latina y el Caribe- · 1 day ago

Coordinator, Customer Experience

United States

Full-time

Remote

New Grad, Entry Level

$54K/yr - $57K/yr

CAF America is a leader in enabling cross-border giving to validated charities and charitable projects. The Customer Experience Coordinator is responsible for supporting business operations by serving as the initial point of contact for donor clients and charity partners, providing prompt and knowledgeable assistance.

BankingCustomer ServiceFinanceFinancial ServicesFinTech

Responsibilities

Maintains knowledge of CAF America and CAF Canada programs to provide a single point of response and resolution for basic and routine inquiries, support, and questions

Route and expedite incoming communication to the proper stakeholders when resolution cannot be achieved directly

Communicate with donors and grantees to coordinate resolutions for issues pertaining to grant correspondence and the application process

Drafts professional email responses to customer requests and inquiries

Supports customers in updating contact information in Salesforce, IphiCore, or other CAF America systems

Assists customers with password resets and account enabling in software systems and in troubleshooting basic technology or user issues with these systems

Monitors and ensures closure of customer inquiries and issues by self or a stakeholder by following up timely and assisting with communication as required

Handle sensitive information regularly in compliance with organizational protocols and legal requirements

Develop, maintain, and follow process documents related to the role and the team

Qualification

SalesforceMS TeamsMS OfficeCustomer communicationProblem-solving

Required

Must be eligible to work legally in the United States

Associate's degree or equivalent combination of education, training, and experience

Salesforce

MS Teams

MS Office

Benefits

100% paid premium for Employee Medical, Dental and Vision insurance

Health Savings Account (HSA)

Life Insurance

Accidental Death and Dismemberment Insurance

Short- and Long-Term Disability

401k program with up to 15% match

Employee Assistance Program (EAP)

Robust Time Off programs

Company

CAF -banco de desarrollo de América Latina y el Caribe-

What is CAF? CAF is a development bank established in 1970 and currently consists of 24 countries in Latin America, the Caribbean and Europe as well as 14 private banks from the Andean region.

Founded in 1970