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Hagerty · 1 day ago

Specialty Claims Adjuster

United States

Full-time

Remote

Mid Level

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. As a Claims Specialty Adjuster, you will provide efficient and effective disposition of assigned claims through timely investigation, evaluation, and negotiation, while handling complex claims involving fire, theft, and vandalism.

Auto InsuranceInsuranceInsurTech

Responsibilities

Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination

Determines exposure, establishes adequate initial reserves, and makes timely adjustment to reserve(s) as required

Determines settlement value and negotiates proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level

Pursues subrogation when appropriate

Handles first party auto property damage losses and occasionally third-party property damage losses

Demonstrates strong negotiating skills

Controls expenses and expense reserves on storage, towing, appraisals, vendors, or legal counsel

Problem solves complaints or questions

Demonstrating technical learning and skill

Exemplifies strategic agility

Submit timely large loss reports and occasional Large Loss reporting

Maintaining stellar customer service tracked through company measurements

Handles claims for fire, vandalism, theft, complex coverage in personal lines

Meets or exceeds individual goals to help the department reach its targets

Making appropriate coverage and/or settlement decisions

Setting timely reserves

Consistently produces quality work product

Completing thorough investigations in order to determine coverage, liability, and settlement

Analyzes facts to justify the assistance of SIU, O&C’s, or legal counsel

Ability to take quality recorded statements from many parties

Identifies Red Flags

Ability to write accurate Reservation of Rights letters and Coverage declinations

Manages expenses

Pursues recovery as applicable

Fueling engagement within the team and department

Qualification

Insurance knowledgeClaims investigationNegotiation skillsProblem-solving skillsTime managementSelf-developmentMultitaskingWritten communicationVerbal communicationTeamworkAttention to detailReliabilityLeadership