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Four Seasons Hotels and Resorts · 1 week ago

Door Greeter (On-Call)

Los Angeles, CA

Part-time

Onsite

Entry Level

$24.98/hr - $24.98/hr

1+ years exp

Four Seasons Hotels and Resorts is a luxury hotel brand that focuses on exceptional guest experiences. The Door Greeter is responsible for welcoming guests, maintaining a professional appearance, and ensuring a pleasant environment at the hotel entrance while providing information and assistance to guests.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Maintain a professional appearance and open front entrance doors to welcome guest in and out as needed

Greet guest by name and create memorable moments when possible

Engage with new and returning guest making them feel as they are in their home away from home

Anticipate guests’ needs, and respond quickly & professionally to all guest requests

Provide information on hotel amenities and facilities

Maintain and demonstrate knowledge of the surrounding areas to give directions as needed

Communicate with GSM & AGSM to ensure proper preparation for group arrivals and departures

Maintain a professional appearance and a cordial attitude towards all guests and team members

Maintain a clean, pleasant and safe working environment, assuring all main entrance area is nice and tidy

Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, patrons and our guests

Report any necessary attentions and/or touch ups needed

Accountable for being a highly visible individual in the lobby that well represents the Four Seasons Los Angeles

Ensuring coverage in the lobby meeting and greeting guests

Ensure exterior Front Drive is kept maintained, coordinating with engineering on polishing and maintenance needs

Ensure safety & security practices are maintained within the Front Drive

Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required ensuring guest issues are resolved within 24 hours

Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, taking opportunities to create extraordinary experiences whenever possible

Communicate with team members to ensure the highest level of personalized service

Needed in lobby / front drive main entrance doors to show constant appearance

Perform other duties as assigned by GSM / AGSM / Door attendant or management level staff