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Nusenda Credit Union · 1 day ago

Fraud Specialist

Albuquerque, New Mexico, United States

Full-time

Onsite

Entry Level

1+ years exp

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. As a Fraud Specialist, you will work with the Fraud team to monitor and review account and transaction data for suspicious activity and possible fraud, while providing administrative support and recommendations for loss mitigation.

Banking

Responsibilities

Advise branch staff and contact center teams on suspected fraud cases, providing clear instructions for member interactions

Consult and advise internal managers and employees in identifying potential fraud, consulting/interviewing members regarding changes to account information and suspicious activity

Identify activity in reports and take action in fraud situations on accounts such as restricting accounts, escalating activity to their manager and fraud investigations team

Ensures compliance with anti-money laundering (AML) and related regulations to include filing suspicious activity reports (SARs)

Advise necessary actions for further investigation and steps for employees or members to take on fraud items, to include referrals to Card Services for card fraud, Deposit Services for ACH disputes, and forms needed for fraud cases