Check Point Software · 3 days ago
Technical Support Engineer (L2)
Irving, TX
Full-time
Onsite
Mid Level
3+ years expCheck Point Software is a leading vendor in Cyber Security, known for its innovative technologies and services. They are seeking a highly skilled Tier 3 Support Engineer to provide advanced technical support for management and monitoring blades, troubleshoot complex issues, and collaborate with R&D to resolve product defects.
Cyber SecurityHardwareIT ManagementNetwork SecuritySoftware
Responsibilities
Act as a Level 2 escalation point for management-related support cases from global support teams
Troubleshoot and resolve complex issues on:
+ Linux-based management servers
+ PostgreSQL (log indexing, corruption, performance tuning, schema issues)
+ Check Point management components, including:
Multi-Domain Management Server (MDS)
SmartEvent and SmartLog
Indexer and SmartProvisioning
Splunk integrations and API connections
Analyze logs, debug outputs, and system resources to identify root causes
Perform environment recreation and testing in lab systems for issue replication and validation on vSphere
Collaborate closely with R&D, QA, and Product teams to report and verify defects and feature improvements
Provide internal documentation and knowledge-base articles for recurring issues and best practices
Contribute to process improvements, automation, and tooling to enhance support efficiency
Handle high-priority escalations when necessary
Qualification
Required
3–5 years of experience in advanced technical support, systems engineering, or IT operations
Strong proficiency in Linux (Red Hat is a plus)
Familiarity with log SIEM systems (Splunk, Algosec, Tufin, etc.)
Proven troubleshooting and diagnostic skills in complex distributed environments
Excellent communication and customer-facing skills
Strong analytical and problem-solving mindset with attention to detail
Preferred
Hands-on experience with Check Point products—especially Management Server, MDS, SmartEvent, VSX, and SmartLog
Solid understanding of TCP/IP networking, routing, DNS, and firewall concepts
Working knowledge of PostgreSQL: query optimization, backups/restores
Shell scripting (Bash)
Experience with automation (Python or REST APIs)
Exposure to virtualized environments (VMware vSphere, KVM, or Hyper-V)
Familiarity with cloud platforms (AWS, Azure, GCP) and cloud management integrations
Company
Check Point Software
Check Point Software Technologies Ltd.
5001-10000 employees
H1B Sponsorship
Check Point Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-03Post Ipo Debt· $1.75B
2014-01-01Post Ipo Equity
1996-06-28IPO
Leadership Team
Nadav Zafrir
Chief Executive Officer
Jonathan Zanger
Chief Technology Officer
Recent News
2026-01-20
Company data provided by crunchbase