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Lemonade · 1 day ago

CLX Property Advocate, Contents

United States

Full-time

Remote

Entry Level

$51K/yr - $58K/yr

1+ years exp

Lemonade is seeking a Claims Property Advocate with experience in handling complex Contents claims to join their claims organization. The role involves educating customers, investigating claims, and collaborating with cross-functional teams to ensure a best-in-class customer experience.

Artificial Intelligence (AI)Financial ServicesInsuranceInsurTech

No H1B

Responsibilities

Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end

Effective verbal and written communication

Obtain, evaluate, and investigate facts of loss for the timely settlement of claims

Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience

Organize and prioritize daily tasks in order to resolve claim-based questions

Understand and interpret individual customer policies per state

Explain coverage decisions to customers in plain English, without relying on jargon

Qualification

Property claim handlingComplex Contents claimsAdjusters licenseEstimating softwareCustomer serviceInvestigative mindsetEffective communication

Required

1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire

Ability to absorb and excel in a very fast paced and dynamic work environment

Claim handling experience in an effective desk management environment

Experience handling complex Contents and Loss-of-Use claims

Experience working with large national property-direct repair vendors and adjusting firms

Empathy, patience, positivity, and a passion for outstanding customer experiences

Comfortable with and adaptable to new technology and business tools

Lemonade expects all advocates to have and maintain an adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months

Ability to work remotely

College Degree