Boston Medical Center (BMC) · 2 weeks ago
Overdose Helpline Operator, General Internal Medicine (per diem)
United States
Part-time
Remote
New Grad, Entry Level
$15.14/hr - $21.15/hrBoston Medical Center is a healthcare provider focused on addiction prevention and treatment. They are seeking an Overdose Helpline Operator to manage incoming calls, provide guidance on overdose recognition and response, and connect callers with local resources for substance use treatment.
Health CareHospitalMedicalNon Profit
Responsibilities
Manage incoming calls from individuals seeking assistance for themselves or someone else
Offer immediate guidance on overdose recognition and response, instructing callers on how to administer naloxone or other life-saving measures if necessary
Provide information about the helpline to callers and providers. Utilize active listening and effective questioning techniques to assess the severity of each situation and identify potential overdose risks accurately
Collaborate with emergency responders, medical personnel, and 911 dispatchers to ensure swift and appropriate intervention for overdose cases. Utilize de-escalation techniques in emotional situations and maintain composure under high-pressure circumstances
Connect callers with relevant local resources, including substance use treatment centers, support groups, and other community-based services to promote long-term recovery as needed
Document each phone call interaction in REDCap database
Stay updated on best practices related to overdose prevention, crisis management, and substance use treatment through paid ongoing training and professional development
Collaborate with other helpline operators, supervisors, and healthcare professionals to share knowledge, improve procedures, and ensure seamless coordination
Qualification
Required
Education: No requirement
Experience: Relevant lived experience with overdose, harm reduction, or substance use preferred
Crisis Management Skills: Demonstrated ability to handle crisis situations with empathy, efficiency, and professionalism
Communication Skills: Excellent verbal communication skills, with the capacity to communicate effectively with diverse populations and individuals in distress
Compassionate and Non-Judgmental Attitude: Strong commitment to treating all callers with empathy, respect, and without judgment
Technological Proficiency: Comfortable using helpline software, databases, and digital communication platforms to manage incoming calls and messages. Must have cell phone to receive calls at operator expense
Confidentiality: Strict adherence to confidentiality policies and regulations concerning caller information and interactions
Preferred
Bi-lingual Spanish/English applicants strongly preferred
Benefits
Medical
Dental
Vision
Pharmacy
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
Founded in 1996
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase