Bank of Southern California · 3 months ago
Relationship Banking Specialist I
Westlake Village,CA,US
Full-time
Onsite
Entry Level
$24.75/hr - $28/hr
1+ years expBank of Southern California is dedicated to providing exceptional banking services. The Relationship Banking Specialist I role focuses on delivering outstanding customer experiences, managing new account requests, and promoting bank products and services while ensuring compliance with regulations.
BankingCommercialFinanceFinancial Services
Responsibilities
Provide AMAZING customer experience to all branch clients
Maintain comprehensive knowledge of the bank’s products and services and ensure that branch staff are similarly trained and focused on appropriate cross-selling and referrals
Ensure customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer’s satisfaction
Participate in daily supervision activities of the branch as assigned, including the following:
Approve higher dollar amount client transactions
Complete daily report checklist for operational activities
Independently complete the review and or callback of branch activities including new accounts opened and branch certifications
Able to perform all transactions necessary to meet customer needs, including opening new accounts and all teller functions:
Client transaction processing
Debit card ordering and servicing
Online banking setup and servicing (as applicable)
Printed check orders
Branch cash ordering and shipping (as applicable)
Branch Certifications (as assigned)
Stop payments
Holds
Reg. E Claims
Safe Deposit Box opening, closing and servicing (as assigned)
Demonstrated proficiency and understanding of all compliance regulations in support of opening new accounts, proper account titling and ownership, to mitigate risk to the bank:
Bank Secrecy Act
Customer Information Program
Beneficial Ownership
Office of Foreign Asset Control
Trust Account documentation
Fiduciary Account documentation
Timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits
Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations
Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations
Handle complex or non-routine operational issues independently when possible, however recognizing when management support is required
Ensure the office is operating in a safe and effective manner
Reliable and regular attendance on the job
Other duties as assigned
Qualification
Required
Computer skills to include use of Microsoft Office products and other programs as required
Strong mathematical ability
Strong analytical skills
Excellent oral and written communication skills
Outstanding interpersonal skills
Effective time management and organizational skills
Attention to detail and follow through
Ability to interact with coworkers, follow directions and established bank procedures, and accept constructive feedback
Working knowledge of all bank products and systems enabling cross selling of bank products to a diverse client base
Thorough understanding of banking rules and regulations especially BSA
Ability to count cash accurately
High school diploma or GED equivalent required
Preferred
One to three years branch banking experience preferred
Company
Bank of Southern California
Bank of Southern California offers business banking and commercial lending services.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$93MKey Investors
Castle Creek Partners
2021-01-04Post Ipo Equity· $42M
2020-06-02Post Ipo Debt· $18M
2018-04-02Post Ipo Equity· $26M
Leadership Team
Jean Carandang
EVP, Chief Financial Officer
Pamela Isaacson
Executive Vice President/Chief Administrative Officer
Recent News
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