Ameriprise Financial Services, LLC · 1 month ago
Operations Engineer (EUC)
Charlotte, North Carolina
Full-time
Hybrid
Senior Level
$107K/yr - $144K/yr
5+ years expAmeriprise Financial Services, LLC is seeking a seasoned engineer who thrives on solving complex challenges and building secure, high-performing systems. In this role, you’ll shape the backbone of our End User Computing platforms, ensuring reliability, scalability, and resilience for mission-critical applications.
CommercialConstructionProperty ManagementReal EstateResidential
Responsibilities
Drive strategy and delivery for end-user experience technologies, including: Productivity tools (Office, Adobe, Java, etc.) Browser platforms (Edge, Chrome) Collaboration tools (Office 365, WebEx, Box) Enterprise print solutions Endpoint automation, reporting, analytics, and device management for Windows and Mac
Troubleshoot and resolve issues for assigned technologies. Design and deploy stable, scalable solutions that minimize downtime. Assist with procurement and integration of new technologies as needed
Meet or exceed SLAs/OLAs for uptime and response times. Monitor systems proactively, apply patches, and perform regular maintenance to prevent incidents
Evaluate business needs and existing technologies to recommend robust, practical solutions. Identify patterns and issues, applying creativity and technical expertise to meet business objectives
Build strong partnerships with leadership, team members, and vendors. Provide technical guidance, prioritize work, and mentor peers to ensure high-quality service delivery
Contribute to continuous improvement of processes, policies, and best practices. Promote reuse, standardization, and adherence to ITIL principles
Maintain detailed design documents, diagrams, specifications, troubleshooting guides, and SOPs to support operational excellence
Keep up with industry trends and emerging technologies. Present business-relevant innovations to technology leadership
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related field — or equivalent work experience
5–7+ years of relevant professional experience, including proven engineering expertise in the subject matter domain
Ability to provide after-hours or on-call support for critical incidents when needed
Strong problem-solving and analytical skills with a customer-focused mindset
Excellent communication skills; able to explain technical concepts across all organizational levels
High reasoning aptitude and ability to quickly grasp complex operating environments
Innovative thinker with a track record of delivering practical solutions
Preferred
Certifications: ITIL Foundations strongly preferred
Technical Expertise: Comfortable troubleshooting across diverse technologies and domains, including: PC hardware, drivers, and firmware, Web browsers, Networking, Mainframe access technologies, Active Directory, Group Policy, File services, Managed print solutions, User Experience (UX) tools, PowerShell scripting
Core Competencies: Highly technical with strong problem-solving skills, Quick learner with ability to adapt to new technologies, Excellent verbal and written communication skills, Ability to support technology needs across multiple organizational groups
Benefits
Vacation time
Sick time
401(k)
Health, dental and life insurances
Company
Ameriprise Financial Services, LLC
At Ameriprise Financial, we have been helping people feel more confident about their financial future for 130 years.
5001-10000 employees
H1B Sponsorship
Ameriprise Financial Services, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (74)
2023 (62)
2022 (105)
2021 (82)
2020 (73)
Funding
Current Stage
Late StageLeadership Team
Angela Grabovsky, CFP®, CRPC®, MBA, APMA®
Private Wealth Advisor, Chief Executive Officer
Anthony C. Barone
Chief Executive Officer,Financial Advisor- The Barone Financial Consulting Group
Recent News
2025-10-03
2025-10-02
Company data provided by crunchbase