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Westerra Credit Union · 1 day ago

Assistant Branch Manager - Arvada

Arvada, CO

Full-time

Onsite

Mid, Senior Level

$26/hr - $30/hr

4+ years exp

Westerra Credit Union is seeking an Assistant Branch Manager who will be responsible for maintaining a motivated branch that provides superior member service. The role involves coaching team members, overseeing operations, and ensuring compliance while promoting member financial success.

BankingE-CommerceFinancial Services

Responsibilities

Integrates the Westerra Experience (WX) into the daily branch activities, focusing on building relationships and creating an exceptional experience for both members and employees

Leads with positive intent, leveraging a proactive approach to problem-solving member and employee needs

Partners with Branch Manager to create branch and role specific goals

Drives a high-performance culture, by translating business plan goals into execution within the branch

Actively engages branch team through a standardized meeting rhythm, including regular 1:1 coaching, team meetings, and recognition. Implements effective communications strategies, ensuring branch staff are informed and have the knowledge and support to effectively execute in their roles

Coaches branch team on Westerra’s Member’s Best Interest (MBI) Solutions approach through effective observations, role-playing, and feedback loops

Partners with branch leadership and Business Intelligence to monitor quality of service and sales for members through data analysis, and turns insight into action

Leads formalized engagement action-planning conversations with branch team, focusing on maintaining and increasing employee engagement

Partners with Branch Manager and Talent Acquisition to interview and assist in the selection candidates for the branch network. Ensures a rich onboarding experience for new hires

Ensures branch operations run efficiently by overseeing and monitoring scheduling, security, cash and vault management, expenses and general ledgers, equipment, adherence to policies and procedures, service quality, and audits

Through servant leadership, ensure branch needs are met by stepping in as a USR 1, 2, or 3 , or other operational positions, as needed

Maintains knowledge on industry trends and ensures credit union compliance

Consistently demonstrates the Westerra Way Experience and complies with all policies, procedures, and regulations

Assists Branch Manager developing staff for current and long-terms department needs and opportunities

Obtains NMLS (National Mortgage Licensing System) registration within 30 days of hire

Obtains and maintains notary public certification within six months of employment (if not already certified) to perform notarial acts such as verifying signatures, administering oaths, and certifying documents

Other duties as assigned