Built · 9 hours ago
Strategic Client Success Manager
United States
Full-time
Remote
Senior Level
$150K/yr - $175K/yr
7+ years expBuilt is an AI-powered platform transforming real estate financing, development, and management. They are seeking a Strategic Client Success Manager to serve as a long-term partner to their enterprise clients, focusing on value realization and relationship building while collaborating with Strategic Account Executives.
Commercial LendingConstructionFinancial ServicesFinTechLendingSaaS
Responsibilities
Partner deeply with your assigned Strategic Account Manager to co-own the full account strategy
Serve as the long-term, single-threaded owner of value realization for 2–4 enterprise accounts with $2M+ ARR each
Act as a trusted advisor to client executives across Finance, Technology, Operations, and Risk
Develop and execute tailored Strategic Account Success Plans that align Built’s value with client objectives
Lead executive CBRs and strategic roadmap sessions with C-level client stakeholders
Surface and elevate critical needs across the client org, influencing Built’s internal roadmap through direct advocacy
Act as the internal quarterback coordinating Product, Engineering, Support, and Implementation to deliver results that matter
Manage multi-threaded workstreams, leading complex rollouts, integration projects, and cross-functional escalations
Establish and drive structured governance models across each client (steering committees, working groups, etc.)
Ensure continuity and consistency of engagement across all touchpoints
Represent Built at industry forums, roundtables, and client advisory boards as a thought partner in enterprise lending
Build a personal brand of excellence and become indispensable to your accounts, serving as a known entity across all levels of the client organization
Qualification
Required
7+ years of experience in Client Success, Strategic Account Management, or Enterprise Consulting in SaaS or financial services
Proven track record managing enterprise-level clients with direct ownership of outcomes across $5M+ in portfolio value
Demonstrated success driving retention, adoption, expansion, and executive stakeholder alignment in high-complexity environments
Expertise in executive-level communication, including strategic CBRs, roadmap discussions, and boardroom engagement
Experience leading multi-threaded engagements, including cross-functional orchestration across Product, Engineering, and Support
Skilled in navigating complex client organizations, building influence across functions (e.g., Risk, Finance, IT, Operations)
Comfortable partnering closely with Senior Account Managers, co-owning account strategy and ensuring commercial and strategic alignment
Preferred
Background in the construction lending, commercial real estate, or enterprise banking sectors
Experience representing your company at industry events, client advisory boards, or in co-marketing/PR initiatives
Familiarity with long-term strategic account planning frameworks and Voice of the Customer programs
Benefits
Equity
Top-notch medical, dental and vision coverage
Unlimited PTO policy
Uncapped vacation
Health, dental & vision insurance
401k with match and expedited vesting
Robust compensation package, including equity in the form of stock options
Flexible working hours
Paid family leave
ERGs & Mentorship opportunities
Learning grant program to support ongoing professional development
Company
Built
Built is an AI-powered financial operations platform for the real estate and construction industries.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$312.69MKey Investors
CitiTCVAddition
2023-04-13Series Unknown
2022-07-13Private Equity· $23.62M
2021-09-30Series D· $125M
Leadership Team
Chase Gilbert
Chief Executive Officer
Andrew Sohr
Co-Founder
Recent News
Business News
2025-11-08
Company data provided by crunchbase