Paso Robles Inn · 1 day ago
Reginal IT Support Technician-Hybrid / Regional Travel
Avila Beach, California, United States
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expPaso Robles Inn is seeking a Regional IT Support Technician to provide hands-on technical support across multiple hotel and resort properties. This role focuses on end-user support, hardware troubleshooting, and coordination of regional IT operations, ensuring technology systems are reliable and secure.
Hospitality
Responsibilities
Provide onsite and remote technical support to hotel staff with a strong focus on customer service and timely issue resolution
Troubleshoot and resolve desktop, laptop, printer, mobile device, and peripheral hardware and software issues
Support Microsoft-based environments including Windows, Microsoft 365, Active Directory, and Entra ID user administration
Diagnose and resolve basic network connectivity issues including Wi-Fi access, LAN connectivity, VPN access, and network printers
Assist with installation, configuration, repair, and replacement of IT hardware and endpoint devices
Support audiovisual and teleconferencing systems in meeting rooms, offices, and shared spaces
Coordinate with vendors and manage service providers for escalated technical issues and on-site service calls
Assist with procurement, inventory tracking, and lifecycle management of IT equipment
Participate in regional IT projects such as system upgrades, new deployments, and property renovations or openings
Document procedures, configurations, and common troubleshooting steps to support standardization across properties
Qualification
Required
Associate or bachelor's degree in information technology or a related field, or equivalent professional experience
2–4 years of experience in an IT support, desktop support, or field technician role
Working knowledge of Windows operating systems and Microsoft 365 environments
Familiarity with Active Directory and Entra ID user and group management
Experience supporting MFA solutions such as Microsoft Authenticator or Duo
Basic understanding of networking concepts including IP addressing, DNS, DHCP, and VLANs
Strong verbal and written communication skills suitable for interacting with staff and leadership
Excellent troubleshooting and problem-solving abilities
Ability to prioritize and manage multiple support requests across different locations
High attention to detail and strong organizational skills
Ability to work independently with minimal supervision while remaining a collaborative team member
Valid driver's license and reliable transportation required
Preferred
Exposure to endpoint management, ticketing systems, and basic cybersecurity practices
Hospitality or resort technology experience is a plus
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Retirement savings plan.
Professional development and training opportunities.
Employee discounts at company properties.
Company
Paso Robles Inn
Paso Robles Inn is a hospitality company based out of 1103 SPRING ST, Paso Robles, California, United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase