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Acadia Healthcare · 1 day ago

IT Systems Technician

Franklin, TN

Full-time

Onsite

New Grad, Entry Level

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. They are seeking an onsite IT Systems Technician responsible for providing technical assistance on computer systems and devices to ensure employees can perform their job duties effectively.

Mental Health Care

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for customers seeking technical assistance in person, over the phone or email

Configure, modify, and deploy workstations for new employees including physical configuration of hardware

Perform in person and remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Maintain skills by attending related training and performing research

Identify and suggest possible improvements on procedures

Other IT support or IT administrative tasks as needed

Evening and weekend off hour activities as required

Performs other duties as assigned

Qualification

TCP/IPMS Active DirectoryNetwork cabling standardsOffice automation productsRemote access applicationsCustomer serviceEnglish proficiencyInterpersonal skillsTeam playerConfidentiality

Required

Associate degree in Information Technology preferred or equivalent work experience

Knowledge of TCP /IP, DNS, WINS, and DHCP

Knowledge of MS Active Directory

Knowledge of network cabling standard and network room build outs

Tech savvy with working knowledge of office automation products, databases and remote access applications

Good understanding of computer systems, mobile devices and other tech products

Exceptional judgment and strategic planning / thinking skills / interpersonal skills

Ability to escalate and involve other resources as required to deliver/ support SLA's, business requirements

Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information

Ability to regularly demonstrate respect and tolerance for others with less knowledge and/or skills

Possess the ability to satisfy the customer as well as fix the problem

Exceptional ability to work as a team player

Ability to train, explain and impart knowledge to others

Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality

Capable of working within established policies, procedures and practices prescribed by the organization

English sufficient to provide and receive instructions/directions

Company

Acadia Healthcare

Glassdoor3.1

Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.

Founded in 2005

Franklin, Tennessee, US

10001+ employees

https://www.acadiahealthcare.com

H1B Sponsorship

Acadia Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)