QBE Insurance · 1 week ago
VP, People Operations & Services
New York, NY
Full-time
Hybrid
Senior Level
$164K/yr - $308K/yrQBE Insurance is looking for a Vice President of People Operations and Services to enhance the user experience for internal customers and improve People services. This role involves managing operational activities, ensuring compliance with regulations, and overseeing payroll and people administration for QBE North America.
Insurance
No H1B
U.S. Citizen Only
Responsibilities
Responsible for the operational end-to-end user experience, process reengineering, and globalization efforts for QBE North America across all People disciplines in partnership with QBE’s Global Operations team and Global Shared Service Center (GSSC)
Oversight of Payroll execution, continuous improvement, and operating model changes
Lead efforts to partner with the Global Ops team on standardization and governance while managing local needs and regulatory requirements
Oversee the identification of important operational controls for monitoring and auditing key services delivered by the function (i.e. payroll)
Lead People Risk Management efforts for the North America People Team; ensure compliance with internal and external requirements by following QBE risk policy and practices in consultation with Legal and Risk for guidance
Drive the execution of the global operations agenda related to project management, systems, change initiatives and processes; actively identify bodies of work that can be reengineered and moved offshore
Manage delivery of onshore People Services, including partnering with GSSC to ensure smooth transition of cases and SLA management
Partner with internal IT and Global Operations team on the translation of new or changing or local business processes and requirements into technical design and build in our core People platforms and related interfaces
Work closely with other People functions to scope, design and test new operational solutions and improvements as required
Ensure employee records are properly managed in conjunction with Benefits team
Work closely with global and local technology teams to progressively evolve our technology architecture and associated support models
Accountable for cyclical People budget and forecasting efforts by partnering with North America Finance and key stakeholders within Group People to meet and understand reporting guidelines and deadlines
Executive sponsor for large-scale divisional projects (as needed)
Qualification
Required
Bachelor's Degree or equivalent combination of education and work experience
Preferred
Experience with Workday strongly preferred
Ability to foresee potential obstacles and challenges, identify root cause and strategize plans to address
Adapt and be flexible in a complex, changing environment
Manage and prioritize competing responsibilities concurrently and effectively
Attention to detail, organized and thorough with a desire for continuous improvement
Strong interpersonal and communication skills
Excellent organization, time management, and follow-up skills
Proven ability to work and lead project teams
Identify complex problems and review related information to develop options and implement solutions
Leading onshore and offshore operational and continuous improvement teams in a complex environment
Business analysis and/or process improvement experience in a complex global environment
Leading identification and delivery of operational solutions with people, process and system components – in both hands-on and oversight capacities
Experience overseeing Payroll, HR Administration and/or Benefits functions, ideally with both onshore and offshore teams
Experience managing vendors across business process outsourcing (BPO) and application service arrangements
Experience working with global and regional teams to resolve incidents, action requests and evolve technology architecture and support models
Experience working consultatively and cross-functionally
Senior Professional in Human Resources (SPHR)
SHRM Certified Professional (SHRM-CP)
Business and management principles involved in strategic planning and resource allocation
Market trends and current organizational strategies
Operational management principles e.g. ITIL
Project and change management principles e.g. SaFe, PMBOK, ADKAR
Payroll and/or HR Administration subject matter expertise
Experience with HR technology systems, preferably Workday
Effectively present thoughts to influence and persuade organizational leaders and key stakeholders
Relevant trends, standards, best practices and information within the industry
Knowledge of Microsoft Office suite
Knowledge of payroll tax laws and regulations
Benefits
Hybrid Working – a mix of working from home and in the office.
22 weeks of paid leave depending on the circumstances in growing your family with 12 of those weeks available to all parents, on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being Programs: Enjoy monthly Guided Meditations and a Well-being Rebate Program for gym memberships, fitness programs, and more.
Tuition Reimbursement for continuing education through certifications, external professional development and degree related college courses.
Company
QBE Insurance
At QBE we’re driven by our purpose of enabling a more resilient future.
Founded in 1886
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Vincent P. DiFiglia
CTO - Enterprise Architecture
Amanda Phillips
Lead Communications Partner
Recent News
Business Recorder
2025-08-29
2025-08-28
2025-08-13
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