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Straumann Group · 1 day ago

Clinical Support Specialist - South Central

Round Rock, TX

Full-time

Hybrid

Mid Level

$90K/yr - $100K/yr

3+ years exp

Straumann Group is a leading company in the dental industry, specializing in dental implants and related solutions. The Clinical Support Specialist provides training and ongoing support for dental products and workflows, facilitating clinical education and integration within customer facilities.

Medical Device

Responsibilities

Provide clinical demonstrations and instruction on Straumann products, including indications for use (IFUs), features, and clinical benefits

Deliver in-service education for new and existing customers to increase product satisfaction and successful adoption

Offer ongoing chairside and virtual support for doctors and clinical teams, including restorative workflows, digital workflows, and treatment planning

Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, either independently or in coordination with a TM

Facilitate clinical use of new products and enhancements and gather feedback to share key learnings and best practices

Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support

Coordinate and ensure proper rollout of new products and solutions across assigned DSO accounts

Routinely co-travel with Territory Managers to provide coaching and support to clinical teams

Introduce, promote, and increase utilization of Straumann Group products within customer facilities

Identify opportunities to increase share of wallet and expand product usage

Provide clear and consistent feedback from clinics to the DSO Customer Success Management (CSM) team and leadership

Share best practices for product usage, practice integration, and clinical workflows

Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates

Represent Straumann Group at the DSO’s annual conference

Discuss treatment plans and restorative options with doctors to support optimal outcomes

Work collaboratively with Marketing on training materials, presentations, and educational content

Other duties as assigned

Qualification

Clinical experienceDental implant experienceTreatment planningFDA Quality System RegulationsISO StandardsMicrosoft Office SuitePlayer-learner mindsetInterpersonal skillsCommunication skillsOrganizational skillsStrategic thinking

Required

Bachelor's degree in Business, Marketing, Communication, Dental Science, or related field OR RDH, CDT or Dental Assistant certification

3+ years of clinical experience in a dental environment; dental implant experience

Valid driver's license

Preferred

Dental laboratory experience or CDT accreditation is beneficial

Experience in treatment planning and case planning

Experience in DSOs or high-volume implant practices

Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance

Strong interpersonal, verbal, and written communication skills

Ability to work independently, manage multiple priorities, and perform under deadline pressure

Strong organizational and planning skills with high attention to detail

Demonstrated ability to educate group audiences and individuals effectively

Ability to work with diverse customer groups—clinical and non-clinical

Strategic thinking and strong business acumen

Proficiency in Microsoft Office Suite

Demonstration of a player-learner mindset and willingness to adopt new digital tools and workflows

Benefits

Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).

A 401(K) plan to help you plan for your future with an employer match

Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.

Generous PTO allowance - plenty of time to recharge those batteries!