Apply on Employer Site

CVS Health · 1 day ago

Tech,Field Tech Services

Springfield, IL

Full-time

Onsite

Entry, Mid Level

$18.50/hr - $38.82/hr

2+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. They are seeking a Field Technician to provide technical assistance on computer systems, ensuring continuous uptime and supporting clinics in the Chicagoland area.

Health CareMedicalPharmaceuticalRetailSales

No H1B

Responsibilities

Level 1-2 support with tickets and field issues

Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi

Ensuring continuous uptime for computers, and peripherals

Working with vendors to service basic medical equipment

Working with vendors to manage network infrastructure

Assisting with new hire orientations

Deploying hardware for new employees

Required to visit clinics on a regular basis

A reliable car is required

Travel is required 50%-75% of the time focusing on the Birmingham area with secondary support to the Huntsville, Montgomery, Tuscaloosa and Mobile areas

Keep accurate inventory of all IT-related equipment

Assisting with the implementation of IT strategy

Assist with company expansion and network infrastructure

Ability to lift or do physical tasks up to 50 lbs

Other duties as assigned

Qualification

Service desk experienceNetwork experienceCompTIA A+ certificationITIL 4 foundationsDesktop support skillsOperating systems knowledgeCustomer service skillsPC skillsITIL knowledgeEffective communicationPositive attitudeOrganization skills

Required

2+ years of service desk experience is required

A High School Diploma is required

General knowledge of multiple operating systems (Microsoft, Chrome, Mac)

Excellent customer service skills

Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

Must have a flexible and positive attitude

High level of organization, reliability, and independence with an eye for detail

Professional experience in a fast-paced environment

Demonstrated PC skills (Microsoft Office, Google suite)

Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs

Ability to lift or do physical tasks up to 50 lbs

US work authorization

Preferred

2+ years of network experience is recommended

An Associate's degree in computer science or a related field is recommended

A Bachelor's degree in computer science or a related field is recommended

Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Paid time off

Flexible work schedules

Family leave

Dependent care resources

Colleague assistance programs

Tuition assistance

Retiree medical access