Perk · 1 week ago
Customer Care Travel Advisor - AmTrav
Chicago
Full-time
Hybrid
Mid Level
$22/hr - $22/hr
4+ years expPerk is an intelligent platform for travel and spend management, and they are seeking a Customer Care Travel Advisor to assist clients with their travel needs. The role involves engaging with customers through various communication channels and ensuring high customer satisfaction while managing travel bookings.
Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency
Responsibilities
Engage with customers through phone, email, and live chat
Manage multiple communication channels efficiently
Ensure high customer satisfaction and loyalty
Book air, car, and hotel reservations using AmTrav's proprietary system
Follow sales procedures and policies
Record vital customer data for future reference
Demonstrate a thorough understanding of the airline industry to provide accurate information
Build positive relationships with colleagues, management, and partners
Qualification
Required
A minimum of 2 years experience in a travel related job
A minimum of 4 years of customer service experience
A passion for travel and exceptional service
Experience communicating with customers via phone, chat, and/or email
Strong verbal communication and listening skills
A strong work ethic and a desire for knowledge and growth
Proficient oral and written communication skills
Active listening, problem-solving, and empathy
Strong computer proficiency with the ability to learn new programs
Ability to thrive in a fast-paced environment with minimal supervision
A positive, empathetic, and professional demeanor with customers
Benefits
Competitive compensation, including equity in TravelPerk
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, and life
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
Global presence and hybrid working style
Unforgettable TravelPerk events, including travel to one of our hubs
Learning and professional development opportunities
Exponential growth opportunities
Paid maternity/paternity leave
IATAN Travel Agent membership with discounts on travel worldwide.
Company
Perk
The intelligent platform for travel and spend.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$865.52MKey Investors
SoftBank Vision FundKinnevikGreyhound Capital
2025-01-27Series E· $200M
2024-06-18Debt Financing· $134.23M
2024-01-23Series D· $104M
Leadership Team
Robin Smith
Chief Technology Officer
Jean-Christophe Taunay-Bucalo
President and COO
Recent News
Silicon Republic
2025-10-18
2025-10-10
Tech Funding News
2025-10-07
Company data provided by crunchbase