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Peraton · 1 day ago

Enterprise Operation Center (EOC) Monitoring and Incident Response Analyst

Sterling, VA

Full-time

Hybrid

Entry, Mid Level

$66K/yr - $106K/yr

2+ years exp

Peraton is a next-generation national security company that drives missions of consequence. They are seeking an Enterprise Operation Center (EOC) Monitoring and Incident Response Analyst to provide continuous operations monitoring and incident response for critical systems and applications, ensuring operational integrity and timely issue resolution.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor multiple systems and applications using monitoring tools, such as Zabbix, Grafana, Splunk, AppDynamics, Oracle Analytics Publisher (OAS), Splunk, AppDynamics, Aria vROPS, to ensure availability of systems and applications across environments

Work with CST support teams to develop and maintain proactive monitoring solutions that assess the availability, performance, capacity, and the environment's overall health

Communicate the operational state of the enterprise systems to teams within CAEIO and external stakeholders, including the customer

Provide a timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact

Support multiple technical teams in 24x7 operational environments with high uptime requirements

Ensure trouble tickets are updated in a timely manner and within the parameters of multiple SLAs by coordinating with internal and external support teams

Draft and verify Knowledgebase articles to assist technicians with possible recurring issues

Maintain user and administrator accounts using Active Directory and Office 365

Troubleshoot third-party applications, such as Configuration Manager (CM), Symantec Endpoint Protection (SEP), Symantec Anti-Virus definitions (AVR), McAfee Agent, and McAfee Policy Auditor on virtual and physical servers

Coordinate with sites to support shutdown and start-up of physical and virtual systems for scheduled maintenances

Create Standard Operation Procedures for tasks that team members perform

Qualification

Incident ResponseMonitoring ToolsService Level AgreementsServiceNowITIL4 FoundationsActive DirectoryMetrics AnalysisTroubleshootingStandard Operating ProceduresCommunication