Apply on Employer Site

TRIGO · 1 week ago

Resident Engineer / Quality Liaison

Normal, IL

Full-time

Onsite

Mid Level

$22/hr - $24/hr

TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Representative. This role is key for the success of TRIGO's Quality Resident Engineering business, focusing on ensuring customer satisfaction and maintaining strong relationships with clients while addressing technical and quality issues.

AerospaceAutomotiveProfessional ServicesRailroad

Responsibilities

Ensure customer satisfaction - technical support of the customer, customer support in quality issues and promotion of contracted customer's reputation

Build a tight and solid professional relationship with customer at plant level

Be identified as the contracted customer's representative, qualified to deal with customer production issues. Get customer credibility through fulfilled commitments

Ensure an open and straight communication line between OEM and the contracted customer

Suggest improvements to both OEM and contracted customer

Immediately analyze problems at OEM's facility to find the proper solution (and avoid claim) and inform affected production plants to take appropriate corrective actions. Proactive channeling of information on existing claims to the Plant to perform the analysis and solve them

Provide continuous feedback to the customer about the status and evolution of existing claims as soon as possible

Participate in the customer meetings, as required

Seek continuous feedback, formal and informal, of customer satisfaction degree about our product and service

Audit regularly how the customer handles our products

Keep him/herself trained and updated on technical and quality related specifics and business topics through regular meetings and visits to contracted partner's

Be aware of and transmit to his/her TRIGO Resident liaison Manager any project or initiative taken by our competitors

Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner

Participate on any prototype, pre-serial builds or line trials, launch support and engineering changes at Customer as needed

Reports to the TRIGO Country Resident Manager internally and to the defined contacts externally

Involvement in customer requirements concerning technical changes, technical support of the customer

Representation of contracted partner and the interest of the customer

Coordinate repair and/or Sorting activities on site. Starting any sorting or rework activity must be executed only based on written confirmation by the contracted client

Qualification

Mechanical SkillsProcess ControlsStandardized WorkProcess AuditsShippingReceivingAutomotive SequencingTier 1 ExperienceTeam LeadershipCommunication SkillsProblem Solving

Required

Strong Mechanical Skills

Excellent Communication Skills, Both written and verbal

Strong in process and process controls

Identify and implements Standardized Work

Process and Product audits experience

Shipping and Receiving knowledge

Strong personality able to give direction and lead teams

Ability to deal with pressure and ambiguous situations

Eager to take on new challenges and responsibilities

Self-motivated/Self-Starter

Strong integrity, used to act as company's rep

Able to build a long-term win-win patterns with client

Communication a plus with excellent problem solving and customer relationship skills

Problem-solving ability

Ability to be/work on call at any time

Preferred

Sequencing and of automotive parts

Tier 1 experience

Company

TRIGO

QUALITY ALONG THE SUPPLY CHAIN Founded in 1997, TRIGO Group is a multinational company providing quality solutions for the automotive, aerospace and other transport industries.

Founded in 1997