Client Service Representative jobs in United States
cer-icon
Apply on Employer Site
company-logo

VCA Animal Hospitals · 1 day ago

Client Service Representative

VCA Animal Hospitals is dedicated to pet health and excellent service, seeking a Client Service Representative to enhance client relationships. The role involves managing customer interactions, scheduling appointments, and providing information about services and products related to pet care.

Health CareHospitalMedicalPetVeterinary
check
H1B Sponsor Likelynote

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Qualification

Customer serviceAppointment schedulingProduct knowledgeCommunication skillsTeam collaboration

Required

Experience in customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Ability to schedule and confirm appointments
Experience in placing outbound calls for follow-ups and reaching out to prospective clients
Ability to present and explain fees, including processing payments
Experience in recommending, selecting, and obtaining products and services, including prescriptions
Ability to answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
Experience in managing medical records, charts, reports and correspondence
Ability to perform hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Benefits

Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts

Company

VCA Animal Hospitals

company-logo
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.

H1B Sponsorship

VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Trevor Adams, CPA, CGMA
Chief Financial Officer
linkedin
leader-logo
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
linkedin
Company data provided by crunchbase