ePlacement · 3 weeks ago
Founding Customer Success Manager (JD required | Legal / AI SaaS)
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $175K/yr
3+ years expePlacement is a fast-growing, Y Combinator-backed startup transforming marketing compliance and risk management through AI. As the Founding Customer Success Manager, you will design and build the post-sales function while managing and growing enterprise customer relationships.
Information Technology & Services
Hiring Manager
Jonathan Carr
Responsibilities
Build and own onboarding, implementation, health scoring, QBRs, renewals, and expansion
Manage and grow enterprise customer relationships (6-figure+ ACVs)
Act as a trusted advisor to Legal, Compliance, and executive stakeholders
Partner closely with Product and Engineering as the voice of the customer
Drive adoption, expansion, and long-term customer value
Help hire and shape the future CS team as the company scales
Qualification
Required
Juris Doctor (JD) required
3+ years in Customer Success within B2B SaaS
Experience owning enterprise accounts (Fortune 500 / complex stakeholders / 6-figure+ ACVs)
Background supporting or selling into legal, compliance, or regulated teams
Experience in a high-growth, VC-backed startup environment (Seed–Series C ideal)
Comfortable explaining technical or AI-driven concepts to non-technical stakeholders
Strong ownership mindset — you want to build, not inherit, a CS function
Benefits
Fully paid medical, dental, and vision
401(k)
Learning & development support
Company
ePlacement
Welcome to ePlacement, we are specialist recruiters for the Enterprise Software Industry, servicing high growth enterprise SaaS pre-IPO’s across EMEA, North America and Emerging Markets.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase