University of Rochester · 1 day ago
Practice Manager II
Rochester, New York Metropolitan Area
Full-time
Onsite
Mid, Senior Level
$26.73/hr - $37.40/hr
3+ years expThe University of Rochester is committed to a culture of inclusion and excellence. They are seeking a Practice Manager II to manage an ambulatory practice, ensuring operational efficiency, high-quality patient experiences, and strong financial performance while leading a team of non-clinical staff.
Health CareMedical
Responsibilities
Manages an ambulatory practice with 12 to 19 rooms, may be across more than one location. In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance. Directs and influences staff using the ICARE framework, promoting a collaborative and professional team. Responsible for performance management of a team of non-clinical staff
Implement procedures for enhancing levels of service and quality and enforce medical office policies and procedures. Develop and monitor guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary. Establishes and maintains efficient and responsive patient flow system. This is inclusive of managing various work queues, in baskets, schedule scrubbing, template cap monitoring, among and other tasks
Schedules and facilitates regular office meetings with providers and office staff. Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions. Prepares and distributes weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency
Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance. Oversees maintenance of patient records, including storage and transfer. Establishes performance improvement goals for teams through metric evaluation of Bypass warning, GNAV, and access reporting, remaining alignment with the goals and objectives of the department
Works collaboratively with providers and staff to build and modify templates in alignment with department expectations and manage ongoing schedule changes
Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns. Escalates concerns to appropriate level of clinic/management when appropriate
Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards
Identifies, inputs, and follows through with all facilities and clinical engineering requests as necessitated or delegated. Identifies and escalate space concerns appropriately
Oversees completion and submission of quality reports. In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting. Ensures compliance with standard, HIPAA, OSHA and JCAHO policies. Develops and trains/practices for emergency and disaster planning protocols. Understands and enforces patient rights and organizational ethics philosophies
Responsible for all disaster and emergency drill training dispatch and record keeping
Responsible for site specific signage and ensuring compliance, participates and submits all necessary documentation for audits
Acts as liaison with property managers to manage and address issues with property/facility
Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management
Manages staff in collaboration with the nurse manager. Ensures initial new employee and annual staff mandatories are completed and tracked for compliance. Conducts timely and thorough employee end-of-probation and annual performance appraisals
Performs weekly input and review of payroll in electronic payroll systems. Manages, approves, and plans for staff requests for time off and overtime. Monitors employee engagement and serves as a change management leader to foster a positive work environment
Oversees performance management and corrective discipline processes as needed with conjunction of clinical administration manager
Upholds and models ICARE and HIPAA best practices
Assists in preparing annual and capital budgets, including required justifications, and effectively manages within designated budgeted parameters
Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
Develops cost reduction and expense management initiatives in collaboration with division leadership. Hold staff accountable for target achievement
Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists. Oversees the bi-annual inventory process
Responsible for p-card purchases and reconciliation of up to $4,000
Assists with division event planning, schedule upkeep
Attends monthly meetings per department requirements. Acts as liaison with property managers to manage and address issues with property/facility. May serve as eRecord superuser. May participate on ambulatory committees to review best practices
May serve as coverage for direct supervisor when necessitated
Other duties as assigned
Qualification
Required
Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years healthcare management required
Or equivalent combination of education and experience
Preferred
Bachelor's degree preferred
Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
Microsoft Outlook email skills preferred
Electronic filing skills preferred
Typing skills preferred
Intermediate proficiency with Microsoft Word and Excel preferred
Notary License within 1 year preferred
Company
University of Rochester
The University of Rochester is a private research university located in Rochester, New York.
10001+ employees
H1B Sponsorship
University of Rochester has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (126)
2023 (130)
2022 (106)
2021 (100)
2020 (92)
Funding
Current Stage
Late StageTotal Funding
$20.43MKey Investors
National Science FoundationUnitedHealthcareSociety to Improve Diagnosis in Medicine
2023-09-25Grant· $18M
2023-07-26Grant· $0.07M
2022-09-20Grant· $0.05M
Leadership Team
David Linehan
Chief Executive Officer
Recent News
2025-12-04
Company data provided by crunchbase