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Job Duck · 1 week ago

V108 - Legal Case Manager

United States

Full-time

Remote

Mid Level

Job Duck is a lifestyle company that connects individuals with rewarding remote job opportunities. The Legal Case Manager role involves supporting personal injury clients throughout the lifecycle of their cases, ensuring organized documentation, and maintaining communication with various stakeholders to facilitate case progress.

Staffing & Recruiting

Responsibilities

Serve as the primary point of contact for more than one hundred active clients

Review all client messages daily to identify urgent needs

Confirm that all financial details including medical costs, out of pocket expenses, and insurance payments are correct and recoverable

Maintain thorough internal case notes and follow up tracking

Create and maintain client profiles in Clio and ensure all documentation is uploaded, organized, and current

Gather, verify, and document personal, medical, and insurance information

Prepare accurate and complete demand packages for attorney review

Reconcile discrepancies between provider billing, insurance records, and client provided information

Communicate with insurance adjusters regarding coverage, liability, and demand submissions

Communicate with medical providers to obtain records, verify billing, and resolve questions

Update demand packages when coverage limits or attorney guidance require revisions

De escalate sensitive or high stress client concerns with professionalism

Ensure timely responses to clients even when full updates are pending

Manage high volume communication including weekly phone calls and two hundred or more messages per week

Conduct daily follow ups during the client onboarding period and ongoing weekly follow ups thereafter

Qualification

Financial accuracyEnglish communicationAttention to detailEmotional intelligenceStructured systems adherenceSpanish languageTeam oriented mindsetHandling confidential information