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InnovAge · 1 day ago

IT Field Support Specialist I

Denver, CO

Full-time

Onsite

Entry Level

$33.50/hr - $35/hr

2+ years exp

InnovAge is dedicated to empowering seniors to live independently, and they are seeking an IT Field Support Specialist I to provide advanced onsite technical support to healthcare teams at remote centers. This role involves troubleshooting complex IT issues, collaborating with remote IT teams, and ensuring a positive IT service experience for users.

Health CareHome Health CarePersonal Health

H1B Sponsor Likely

Responsibilities

Provide onsite technical support, troubleshooting, and resolving complex issues for healthcare teams at remote centers

Serve as the local IT point of contact for the center, managing tasks independently

Build strong, positive relationships with onsite staff to ensure IT needs are understood and addressed effectively

Collaborate with remote IT teams, acting as onsite hands for networking and infrastructure tasks as needed

Prioritize tasks and manage workloads to meet the unique demands of each center

Communicate technical concepts clearly to non-technical users and escalate critical issues to the appropriate remote teams

Use technical tools and systems to track, resolve, and report on IT issues to the broader IT team

Ensure timely reporting and collaboration with remote team members, providing updates on critical issues and resolutions

Document and update knowledge base articles and technical support procedures

Identify opportunities for process improvements at the centers and provide feedback to improve service delivery

Travel daily to different centers within the region, providing consistent onsite support

Maintain professionalism and adhere to security, confidentiality, and company standards in all interactions

Qualification

IT support experienceITIL principlesMicrosoft AzureMicrosoft 365 FundamentalsTicketing platformsEnd-user supportScripting technologiesTroubleshooting skillsRelationship-buildingTime managementCommunication skills

Required

Bachelor's degree in computer science or other related field or a combination of education and experience

Minimum of 2 years of experience in IT support, preferably in a field or onsite support role

Hands-on experience with ticketing platforms and providing in-person technical support

Strong understanding of ITIL principles and best practices

Experience providing end-user support and resolving IT-related issues independently

Experience working with remote teams and acting as remote hands for networking and infrastructure teams is highly desirable

Microsoft Azure and Microsoft 365 Fundamentals - Required

Strong troubleshooting and problem-solving skills, with the ability to resolve issues independently onsite

Excellent relationship-building skills, with the ability to communicate technical concepts clearly to non-technical users

Self-motivated with strong time management skills, capable of prioritizing tasks without direct supervision

Ability to manage daily travel to different centers while maintaining high-quality service delivery

Familiarity with security standards and the ability to adhere to confidentiality requirements

Proficiency with reporting tools and methods for keeping remote team members informed on local issues and resolutions

Preferred

A+ - Preferred

ITIL v4 foundations certification - Preferred

Microsoft Associate Level Certification - Preferred

Relevant certifications in scripting and automation technologies (e.g., JavaScript, PowerShell) – Preferred

Benefits

Medical/dental/vision insurance

Short and long-term disability

Life insurance and AD&D

Supplemental life insurance

Flexible spending accounts

401(k) savings

Paid time off

Company-paid holidays

Company

InnovAge

InnovAge mission is to enable seniors to age independently in their own homes for as long as possible.

Founded in 1990

Denver, Colorado, USA

1001-5000 employees

https://www.innovage.com/

H1B Sponsorship

InnovAge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)