Apply on Employer Site

Ultimate Staffing · 1 week ago

Customer Support Representative - $22-24/hr.

Edina, MN

Full-time

Onsite

Entry, Mid Level

$22/hr - $24/hr

2+ years exp

Ultimate Staffing is seeking a Customer Support Representative to serve as the primary point of contact for field service inquiries. The role involves troubleshooting technical issues, providing product information, and collaborating with cross-functional teams to enhance the customer experience.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Eric Knutson

Responsibilities

Serve as the primary point of contact for all field service inquiries across phone, email, live chat/text, and social media

Learn the company's product line and diagnose/troubleshoot technical issues

Provide accurate, up‑to‑date information on products, services, and company policies

Strive to exceed team metrics such as response time and customer satisfaction ratings

Utilize CRM tools (including Salesforce) to document interactions, track progress, and identify improvement opportunities

Collaborate with cross‑functional teams (sales, marketing, operations) to resolve complex issues and ensure priority items are escalated and completed

Identify trends in customer concerns and recommend solutions to enhance the customer experience

Maintain accurate customer profiles, documentation, and internal data

Complete quarterly projects as assigned

Participate in required training and support the onboarding of new team members

Qualification

Customer service experienceTechnical support experienceSalesforce proficiencyMS Office proficiencyBilingual SpanishPhone etiquetteAnalytical skillsMultitaskingProblem-solving skillsTime management