Popeyes Louisiana Kitchen · 1 day ago
Sr. Analyst, Restaurant Operations Systems, Popeyes
Miami, FL
Full-time
Onsite
Mid, Senior Level
3+ years expPopeyes Louisiana Kitchen is part of Restaurant Brands International Inc., one of the world's largest quick service restaurant companies. The Sr. Analyst, Restaurant Operations Systems will enhance restaurant operations by shaping and scaling capabilities across Digital Production Management and Point of Sale systems, translating operator needs into actionable requirements and maintaining standardized processes across locations.
CateringFood and BeverageRestaurantsRetail
Responsibilities
Lead day-to-day execution for DPM (digital order flow, kitchen routing, capacity/throttling, KDS orchestration) and Oracle POS (menu/items, pricing & taxes, tenders, promos, release coordination) from requirements through configuration, testing, launch, and iteration
Define and monitor success metrics (e.g., order accuracy, speed/throughput, bump rate, forecast accuracy) and use data to guide rapid iteration and business cases
Plan and execute lab and in-restaurant pilots; build test scripts, capture qualitative feedback and quantitative results, and recommend go/no-go decisions. Maintain trackers and clear updates on progress and impact
Codify the standard ways of working for DPM, Oracle POS, and related BOH workflows—turning best practices into crisp SOPs, job aids, checklists, and playbooks that make restaurants easy to run and easy to train
Keep these standards current through versioning, feedback loops with operators, and change logs tied to releases
Partner with Operations Services and cross-functional stakeholders to implement standardized solutions, minimize customization, and steward change management plans that scale across a complex franchise system
Create and maintain clear, repeatable operating processes and playbooks that define 'the Popeyes way,' ensuring consistent execution across corporate and franchise locations
Establish feedback loops with Field teams and franchisees; translate operator insights into requirements and roadmap inputs
Work closely with Digital, Tech, Data, Operations, and Field partners; prepare concise updates, readouts, and playbooks for operators and franchisees. Maintain a digital library of tools and documentation
Qualification
Required
3+ years in QSR/restaurant operations, restaurant technology, or analytics
demonstrated ability to evaluate, develop, and implement operational improvements with measurable impact
comfortable operating tactically and strategically
strong project/program management and stakeholder influence skills
thrives in test-and-learn environments with ambiguity and changing priorities
data-driven problem solver with solid analysis skills (Excel required; dashboards/SQL a plus)
clear written and verbal communicator with crisp presentations
Preferred
experience with POS systems (e.g., menu/pricing, reporting)
exposure to KDS/digital order production
familiarity with BOH domains (inventory, scheduling, cash)
field testing in live restaurants
Benefits
Comprehensive global paid parental leave program
Free telemedicine and mental wellness support
Company
Popeyes Louisiana Kitchen
Developer, operator and franchisor of quick-service restaurants.
10001+ employees
H1B Sponsorship
Popeyes Louisiana Kitchen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (6)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-02-21Acquired
2014-01-21IPO
Leadership Team
S
Sherry Barnes
CEO
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase