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Million Dollar Baby Co. (Babyletto, Namesake, daVinci, Monogram, & Nursery Works) · 4 hours ago

Logistics Coordinator

Pico Rivera, CA (Hybrid)

Full-time

Hybrid

Entry Level

$60K/yr - $72K/yr

1+ years exp

Million Dollar Baby Co. is a family-owned business specializing in children's furnishings since 1990. The Logistics Coordinator will support logistics functions including order management and customer service, ensuring efficient communication and operations across various teams.

Consumer Goods

Growth Opportunities

Responsibilities

Provide retailer facing customer service including responding to pre and post order or shipment related inquiries via email or phone call as necessary

Notifying retailers and management of any shipping issues, addressing shipping errors and discrepancies as they arise

Creating bill of ladings and requesting for rate quotes, optimizing around transit times and freight costs

Ensuring all shipments are processed and shipped within our internal SLAs

Review order exceptions, including damages from an operational lens to ensure a best-in-class customer experience, issuing Return Merchandise Authorization (RMA), issuing call tags and or processing parts replacement orders

Management of claims for all damaged/loss shipments, invoice overcharges and customer chargebacks with the goal of maximizing our claims win rates

Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders and shipment preparation, including creating payment requests

Qualification

Order ManagementLogistics FunctionsAnalytical SkillsCustomer ServiceExcelEffective CommunicationAttention to DetailTeam-orientedAdaptabilityTime Management

Required

1-2 years of work experience

Extreme attention to detail – you triple check all emails and deliverables and take pride in getting it right the first time

Super organized – never let anything slip through the cracks, time management is your forte, and you are not shy about following up with internal or external stakeholders

Effective verbal and written communication skills – communicate to be understood in a concise and clear manner, bring a point of view

Strong analytical skills – use logical structuring in understanding problems and in creating solutions, don't rely on others to tell you what to do

Adaptable and flexible – priorities change on a daily or hourly basis, you can pivot, adjust your schedule and re-focus

Team-oriented -- you jump at the chance to help a team member when assistance is needed

Intermediate Excel skills