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Tokio Marine North America Services · 6 days ago

Claims Trainee to Adjuster II, Claims Auto Resources

Hawaii

Full-time

Onsite

Entry, Mid, Senior Level

$54K/yr - $69K/yr

1+ years exp

Tokio Marine North America Services is a purpose-driven company dedicated to making a difference in people’s lives. They are seeking a Claims Trainee to Adjuster II to investigate and resolve personal and commercial auto claims, ensuring prompt responses and appropriate documentation throughout the claims process.

AccountingFinanceHuman ResourcesInformation TechnologyInsurance

Culture & Values

Responsibilities

Investigate, evaluate and proactively resolve personal and commercial auto claims

Determines eligibility, coverage, and obtains appropriate documentation to process payments of claims

Responds promptly to inquiries from claimants, insureds, agents, and other interested parties

Timely and appropriate documentation of first and third party damages, dispatch appraisal assignments

Qualification

Claims adjusting experienceInsurance policiesInvestigation skillsMS Office proficiencyCustomer service skillsOral communication skillsWritten communication skillsTeamwork skillsOrganizational skillsProblem-solving skillsAdaptability

Required

4-year college degree or equivalent work experience in customer service, investigative or insurance

Excellent oral and written communication skills

Demonstrate good customer service and interpersonal skills

Basic proficiency of MS Office applications (i.e. Outlook, Word, Excel, Power Point)

Strong teamwork and collaboration skills

Excellent organizational skills

Strong critical thinking skills and problem-solving skills

Able to adapt to changing circumstances

Minimum 1+ years claims adjusting experience, preferably in Auto

Familiarity with claims systems such as Guidewire and ImageRight

Strong investigation and decision-making abilities, including developing effective action plans for claims resolutions

Demonstrated capability to manage complex and disputed liability claims

Working knowledge of personal and commercial lines insurance including the ability to interpret policy language and determine applicability of insurance coverage

Knowledge of automotive repair methods and terminology and able to evaluate repair estimates

Knowledge of vehicle transfer procedures

Minimum 3+ years of Personal and Commercial auto claims handling experience, preferably in Hawaii

Strong decision-making skills with the ability to identify significant exposures and coverage issues, including when to prepare formal correspondence and escalate matters to management

Ability to interpret and apply all lines of auto insurance policies