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Multiquip Inc. · 1 day ago

Field Service Manager- Power Equipment

Fort Lauderdale, FL

Full-time

Onsite

Mid, Senior Level

$90K/yr - $110K/yr

5+ years exp

Multiquip is a leading manufacturer and service provider to equipment professionals in diverse industries. They are seeking a Field Service Manager to lead field service operations, provide technical support, and ensure customer satisfaction while promoting sales and service initiatives.

Building MaterialManufacturingReal Estate

No H1B

Responsibilities

Oversee daily field service operations, including repairs, training, and technical support

Provide expert troubleshooting and hands-on repair assistance to customers

Diagnose issues, prepare estimates, and ensure timely job completion

Act as the key liaison between customers and Multiquip for technical concerns

Keep accurate records of service activities and customer interactions in CRM systems

Build strong relationships with Authorized Service Centers in your territory

Conduct warranty inspections and authorize claims as needed

Submit detailed service reports and technical feedback

Support creation of service bulletins, manuals, and training materials

Deliver technical training and guidance to internal teams and customers

Perform field repairs to support service goals and drive revenue growth

Actively promote Multiquip’s sales and service initiatives to increase departmental and company revenue

Identify and encourage opportunities for direct parts sales through Multiquip

Recommend and support use of MQ filter kits

Promote MQ service and preventive maintenance programs—both in the field and at MQ factory service centers

Qualification

Power Generation TechnicianElectrical Systems ExpertiseDiesel Engine RepairAdvanced TroubleshootingMicrosoft Office ProficiencyTechnical DocumentationCommunication SkillsTeam PlayerDetail-Oriented

Required

Associate degree or 5+ years of hands-on experience in power generation

5+ years as a Power Generation Technician, with advanced skills in electrical and diesel engine repair (Tier 4 engines preferred)

Strong knowledge of diesel, electrical, and hydraulic systems

Able to interpret schematics, manuals, and technical documents

Skilled at troubleshooting and adapting to non-standard situations using written, verbal, or visual instructions

Clear and professional communicator with the ability to understand and explain technical materials and respond effectively to customers and team members

Team player with a positive, professional attitude

Strong mechanical and electrical skills, especially with diesel generators

Skilled in troubleshooting complex systems and interpreting technical documents

Willing to travel for field repairs and customer support

Detail-oriented with excellent problem-solving abilities

Clear communicator, able to explain technical info to various audiences

Proficient in Microsoft Office, Adobe Acrobat, and web-based service tools

Must be able to operate standard tools and equipment for repairs

Skilled in reading schematics, performing complex electrical repairs, and conducting preventive maintenance on various equipment

Proficient in diagnosing mechanical and electrical issues using diagnostic tools and software

Experienced with generator controllers, voltage systems, AVRs, and PLCs; adept at software updates and system optimization

Strong diesel engine diagnostics and repair capabilities, including overhauls and after-treatment servicing

Clear communicator with customers and capable of producing detailed technical service documentation

Proven ability to complete advanced technician-level tasks accurately and productively

Proficient in Microsoft Office applications, including Word, Outlook, and PowerPoint, with the ability to create reports, presentations, and professional communications

Experienced in using diagnostic and service software to troubleshoot, analyze, and repair equipment effectively

Must hold a valid driver's license and passport

Ability to travel within the United States and Internationally. Travel requirements can exceed 80%

While performing the duties of this job, the employee is regularly required to talk and hear

The role frequently requires standing, walking, climbing, and sitting for extended periods

The employee is occasionally required to use hands to handle, feel, or manipulate objects; reach with hands and arms; and stoop, kneel, or crouch as needed

Must be able to lift and/or move up to 50 pounds

Vision requirements include close vision, distance vision, color vision, depth perception, and the ability to adjust focus

Preferred

Completion of technical training courses, certification programs, or graduation from a technical school is preferred

Electrical safety certification or qualifications are considered a strong plus

Benefits

11 paid Holidays

Generous Paid Time Off - Accrues up to 4 weeks per year

Paid Volunteer Time Off

Paid Parental Leave

Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date including: Tuition Reimbursement up to $5,250 a year

Employee Referral Program

Employee Assistance Program

Company

Multiquip Inc.

Founded in 1973, Multiquip is one of the largest, most diversified manufacturers and suppliers of world-class quality products and solutions for the construction, industrial, telecom, government, non-commercial, aerospace, entertainment, and oil & gas exploration markets.

Founded in 1973

Cypress, California, USA

501-1000 employees