Otter · 8 hours ago
Enterprise Customer Success Manager, Otter - Los Angeles
Los Angeles, CA
Full-time
Onsite
Senior Level
5+ years expOtter is a company dedicated to helping restaurateurs succeed in online food delivery through innovative technology. As an Enterprise Customer Success Manager, you will manage a portfolio of enterprise accounts, driving business outcomes and fostering strong partnerships with clients.
Computer Software
Responsibilities
Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts — focused on retention, expansion, and profitability
Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time
Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions
Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity
Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value
Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls
Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes
Qualification
Required
5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting
Proven success managing complex, high-value customer relationships at the enterprise level
Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems
Exceptional communication, stakeholder management, and relationship-building skills
Data-driven mindset with the ability to translate metrics into business impact
Experience navigating product conversations and influencing cross-functional teams
Company
Otter
All-in-one Restaurant Operating System
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kavya Gupta
Partnerships Manager
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