Precoat Metals · 3 days ago
Customer Service Representative(Account Management)
Byram, MS
Full-time
Onsite
Entry, Mid Level
2+ years expPrecoat Metals has been a leader in the coil coatings industry since 1961, focusing on quality and customer service. The Customer Service Representative will work closely with customers and production teams to enhance customer satisfaction, manage transactions, and meet sales targets.
Mining
Responsibilities
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources
Complete contact activity reports
Assist in sales projects like price increases etc
Qualification
Required
High School diploma or equivalent
2-5 years of customer service or inside sales experience, preferably in an industrial setting
Ability to work in a team-oriented, fast-paced, sales environment
Track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service & selling skills
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detail oriented & able to work independently
Customer focused with exceptional telephone sales ability
Company
Precoat Metals
Precoat Metals is a mining & metals company specializing in coil coating lines.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-07Acquired
Company data provided by crunchbase