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Prosum · 1 day ago

Audio Visual Technician / IT Support

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$30/hr - $33/hr

Prosum is a company that provides technical support services, and they are seeking a Customer Support I Technician to deliver first-line technical support to customers. The role focuses on diagnosing and resolving technical issues while ensuring a positive customer experience.

Business Information SystemsConsultingInformation Technology

Diversity & Inclusion

Responsibilities

Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity

Assist customers with account setup, password resets, and general troubleshooting

Document and track customer interactions and solutions in the help desk system

Escalate complex issues to tier 2 technicians or other departments as needed

Maintain a high level of customer satisfaction through effective communication and problem-solving

Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online

Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community

Qualification

Technical support experienceTroubleshooting hardware/softwareOffice 365 supportNetworking knowledgeCloud storage solutionsCustomer service experienceMultitaskCommunication skills

Required

High School Diploma or equivalent

Strong verbal and written communication skills

Basic knowledge of computer hardware, software, and networking

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Preferred

Previous customer service or technical support experience is a plus

Experience troubleshooting hardware/software issues on MAC, PC, and iPhone

Familiarity supporting Office 365 services like email, Outlook, Word, and Excel

Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box

Company

Prosum

Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry.

Founded in 1996