Amazon · 6 days ago
Senior Manager, Certification Operations, Data Center Learning
Seattle, Washington, USA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$163K/yr - $282K/yr
10+ years expAmazon Data Services, Inc. is seeking a Senior Manager for Certification Operations within their Data Center Learning team. This role involves managing and developing teams of certification professionals to enhance assessment methodologies and ensure operational excellence across AWS Data Center Communities.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Develop and execute strategies and mechanisms to ensure effective development and delivery of creative and innovative certification methodologies that scale across multiple geographies and languages
Work strategically with country and regional leaders to identify flexible, but consistent certification solutions to operational challenges and work toward ensuring only qualified builders access appropriate work requests
Solve business problems with focus on understanding root causes and driving forward-looking opportunities in certification operations
Leverage AI and emerging technologies to optimize certification workflows and enhance team productivity
Drive utilization of assessment and performance data to support data-driven certification outcomes
Design new metrics and enhance existing metrics to support the future state of certification operations
Experiment with and successfully implement new methods and modes of certification that build upon academic and industrial best practices
Integrate certification operations within centralized solutions (e.g. Boost) to enable efficient planning and management of work requests
Coach, mentor, and develop the team, including establishing and overseeing new employee onboarding programs, and providing career development planning and opportunities
Work with leading online training and certification platforms to develop and grow AWS Data Center Operations external certifications
Communicate at all levels, including with Executive Management across Global Data Center Operations
Own Strategy of the Certification Operations, including methodology, assessment, management, adoption, integration and inspection
Prioritize Work in alignment with Strategic Initiatives across DCO, DCEO, and DCMAT job families
Gather and Use Metrics to Drive Decisions on Certification Operations and Investments in Builder Assessment
Manage Team Operations to Schedule and Budget across three main org capabilities: development, delivery, and integration with DC tools
Create Comprehensive Certification Programs across a variety of Assessment Modalities and Work Environments
Establish and monitor adoption and operational excellence metrics for certifications, including coverage and impact on safety, availability, capacity, cost and productivity
Qualification
Required
Bachelor's degree or equivalent in a relevant field such as Instructional Design, Educational Technology, or Organizational Development
5+ years of team management experience, or a PMP certificate and 5+ years of program or project management experience
10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
Experience launching and building brand recognition of public certification programs
Preferred
Experience creating and implementing large-scale programs
Expertise with industry-standard certification practices, assessment methodologies, and credentialing systems
Familiarity and/or experience and with evidence-based assessment and certification research methodologies along with program management tools, learning management systems, certification management platforms, assessment authoring tools, and integration with operational systems
A strong focus on internal customers' needs and satisfaction, with an emphasis in demonstrating return on investment in certification
Experience building measures and metrics, and developing reporting solutions
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-11
Company data provided by crunchbase