Greenway Automotive · 2 weeks ago
Office Administrator
KC Metro Area
Full-time
Onsite
New Grad, Entry LevelGreenway Automotive is looking to hire a Warranty Administrator for their Service Department at Dick Smith Ford. The role involves managing warranty papers and claims, collaborating with various departments, and ensuring customer satisfaction while adhering to warranty specifications.
AutomotiveCustomer ServiceFinanceTransportation
Hiring Manager
Domineek Barnes
Responsibilities
Perform research on warranties and prepare customize warranty papers for work
Review all warranty claims and administer it with warranty awarded
Coordinate with manager and prepare repair order for authorization as per warranty requirement
Assist various departments and fulfill all warranty requirements
Assist customers with all warranty service and prepare associate documents
Monitor all customer inquiries and requests on all warranty issues
Supervise all information and update database and prepare require filling documents
Maintain knowledge on various warrant programs by active participation in education programs
Ensure customer satisfaction and ensure compliance to all warranty specifications
Evaluate databases and complete all data entry for warranty claims and filings
Prepare and maintain all warranty documents according to distributor and manufacturer requirement
Qualification
Required
High school diploma or GED required
Ford warranty experience required
Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
Ability to multi task
Neat, clean, and professional appearance
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Highly trustworthy and security conscious
Preferred
Preferred to have Ford warranty experience
Previous customer service or related experience preferred
Helpful attitude and friendly demeanor
Company
Greenway Automotive
Greenway Automotive began with 1 Ford store in 1995, and has now grown to become the 5th Largest Privately Held Automotive Group in the US, and the 11th Largest Automotive Dealership Group Overall based on the 2017 Automotive News roundup of the Top 150 Dealership Groups in America.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Allen
CFO
Chuck Agner
Chief Marketing Officer
Company data provided by crunchbase