Cleveland Clinic · 1 day ago
Access Optimization Analyst I
Cleveland, OH
Full-time
Hybrid
Entry Level
$52K/yr - $80K/yr
1+ years expCleveland Clinic is one of the most respected healthcare organizations in the world, seeking an Access Optimization Analyst to support the Epic Cadence application. The role involves testing implementations, processing change requests, and ensuring efficient access processes for integrating new physician practices into the Epic systems.
Health CareHospitalMedicalNon Profit
Responsibilities
Analyze, create and maintain SER Masterfile provider records to meet standards of meaningful use
Build, create, maintain and oversee Epic scheduling template build
Create change request tickets, ensure completeness of data and maintain current documentation
Evaluate change request tickets against established operational and scheduling standards and in the context of patient access and care, provider practice criteria, Institute goals and enterprise-wide scheduling
Monitor the change request ticket from submittal through testing, validation, and implementation
Verify accuracy of questionnaire and/or decision tree flow after implemented change
Assist with the analysis and building of visit types, panels, provider and resource pools
Provide input for updating existing Epic workflows or capturing data for new Epic workflows
Provide end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education
Establish credibility at all levels within the department and promote a problem-solving partnership with colleagues
Model outstanding customer service behavior, including timely and effective follow-up with customers
Support physician practice integration into front-end Epic systems including discovery
Build relationships internally with the Institute stakeholders and externally with the Epic ITD team to ensure updates are applied and rolled out successfully
Provide critical thinking for the execution of patient access operations
Support managers and leaders to fulfill the role of change sponsor
Provide direct support to front-line managers and supervisors as they help direct reports through change transitions
Qualification
Required
High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center)/two years of experience supporting and optimizing Epic applications OR Associate's Degree and one year of experience
Solid understanding of workflows in the ambulatory environment
Experience and comfort working at all levels of a healthcare organization
Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio
Demonstrated leadership, team, organizational, and problem-solving skills
Preferred
Associate's Degree
Benefits
Healthcare
Dental and vision benefits
Retirement savings account contributions
Company
Cleveland Clinic
Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.
10001+ employees
H1B Sponsorship
Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (78)
2023 (100)
2022 (60)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$362.54MKey Investors
National Institutes of HealthNational Cancer InstituteAgency for Healthcare Research and Quality
2023-02-21Grant· $3.14M
2022-09-22Grant· $7.9M
2022-06-30Grant· $14.2M
Leadership Team
Delos Cosgrove
CEO & President
Tomislav Mihaljevic
President & Chief Executive Officer, Cleveland Clinic
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