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Mastercard · 1 week ago

Director, Product Management - Portfolio Manager

New York, NY

Full-time

Onsite

Lead/Staff

$187K/yr - $318K/yr

Mastercard is a global leader in digital payments, dedicated to empowering economies and people worldwide. They are seeking an experienced product manager to lead a new Portfolio Management function within the Developer Experience team, focusing on enhancing customer journeys and improving product performance.

FinanceFinancial ServicesInformation TechnologyPayments

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Drive the creation of our newly formed Portfolio Management team’s charter

Lead internal communications and leadership updates on progress across the team

Develop a framework and process to track progress and measure success

For key business units and API products, define the customer journeys, onboarding flows, KPIs, and operational rhythms to identify and execute on an improved onboarding and customer experience

Document and consolidate new features and capabilities required to achieve improved onboarding and customer experience for the API products you are working with

Qualification

Product ManagementCustomer ExperienceAPI ProductsData AnalysisDeveloper EcosystemsEffective CommunicationAttention to DetailCollaborationInitiative

Required

Advanced customer solutioning experience, collaborating with customers to deliver the best customer experience

Effective communication skills, attention to detail and ability to function independently with competing demands

Advanced skills in analysis, requirement gathering and documentation writing

Has demonstrated consistent success collaborating with partners across other functions in support of a product's go-to market strategies

Initiative-taker and willing to take on challenging opportunities

Experience working with data and developing preliminary product enhancement recommendations, using SQL is a plus

Strong history of contribution to identification of innovative product features by drawing insights from competitor market data

Strong understanding of developer ecosystems, APIs, and modern software development practices

Proven experience in developer experience, platform strategy, or related leadership roles

Benefits

Paid parental leave

Flexible work hours

Gift matching

Volunteer incentives

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)

Flexible spending account and health savings account

Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)

80 hours of Paid Sick and Safe Time

25 days of vacation time and 5 personal days, pro-rated based on date of hire

10 annual paid U.S. observed holidays

401k with a best-in-class company match

Deferred compensation for eligible roles

Fitness reimbursement or on-site fitness facilities

Eligibility for tuition reimbursement

56 hours of Paid Sick and Safe Time

Jury duty leave

On-site fitness facilities in some locations

Company

Mastercard

Glassdoor4.2

Mastercard is a financial network that processes payments between banks and cardholders.

Founded in 1966

Purchase, New York, USA

10001+ employees

http://www.mastercard.com

H1B Sponsorship

Mastercard has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (540)

2024 (319)