Berkley Technology Services · 11 hours ago
Sr Business Systems Analyst
Urbandale, IA
Full-time
Onsite
Senior Level
7+ years expBerkley Technology Services (BTS) is a dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. The Sr. Business Systems Analyst will provide support for applications and develop, implement, and support technical solutions for customers, while coordinating software releases and resolving complex issues.
Information TechnologyProject ManagementSoftware
No H1B
Responsibilities
May coordinates major software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers
Develop ad-hoc scripts (complex SQL) to create reports and troubleshoot/resolve issues
Ability to troubleshoot issues in response to user inquiries. Maintain a knowledge base of known issues/solutions and provide potential workarounds to customers
Requires strong ability to manage and prioritize multiple tasks with competing deadlines
Serves as escalation point to research and resolve production support and configuration issues which cannot be resolved by initial triage group(s)
Coordinate system, data and/or process changes with downstream system application teams upon implementation of new features
May assist in writing requirements to help provide solutions for our customers
May coordinate major software release schedule and approval process with the engineering staff and as needed other BTS staff
Create detailed technical specifications which may cross systems
Acts on a consultative role to provide resolutions to new business challenges or existing complex problems
Working across teams - coordinate system, data and/or process design changes and planned. changes with downstream system application teams. Insure all components have been identified and coordinate the changes across BTS
May define Complex XML schemas for web services and associated mappings
Develops and executes SQL commands to accomplish data model changes and is involved in data modeling. May also include report generation and data analysis
Requires strong ability to manage and prioritize multiple tasks with competing deadlines
Serves as escalation point within the development process to research and resolve development questions and/or conflicting requirements
Knowledgeable on a multiple set of components within an application or multiple applications
Individuals in this role are considered application subject matter experts and will need to answer 'how to' questions in reference to the specific application or suite of application/services/xml definitions that provide a business solution
Strong customer relationships and good understanding of how the corporation/company operate. Ability to effectively communicate with senior management roles within BTS and our companies
Has deep understanding of upstream/downstream impact of system changes. Able to make multiple recommendations on how to improve the business processes/workflow
Ability to act as a mentor to more junior members of a team
May coordinate work within the team and/or act as a scrum lead
Recreate issues and document requirements for bug fixes and/or system enhancements
May be sole point of contact for a given team in regards to BTS projects
Create documentation and training materials, Provide end-user training to internal and external customers
Critically evaluate information gathered from multiple sources to develop logical recommendations
Communicates release changes and develops risk plans for release schedules
May provide rotating on-call support of production systems
Travel may be up to 15%
Items from the 2 roles outlined could overlap depending on the individual
Qualification
Required
7+ years related industry experience
Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them
Software Development Life Cycle experience
Excellent problem solving and analytical skills
Strong interpersonal and communication skills, both oral and written
Ability to quickly learn new technology and systems
Bachelor's degree with emphasis in related field or equivalent experience
Preferred
Basic P&C Insurance Knowledge Preferred
Company
Berkley Technology Services
Berkley Technology Services offers networking, software development, UI/UX design, project management and IT shared services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Evan Krueger
Software Engineer CoOp
Jennifer Mignone, SHRM-CP
Senior Human Resources Business Partner
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