Brunello Cucinelli · 1 week ago
Customer Care Associate
United States
Full-time
Remote
Entry, Mid Level
$26/hr - $28/hr
2+ years expBrunello Cucinelli is a luxury brand seeking a Customer Care Associate who is passionate about delivering exceptional client experiences and building lasting relationships. In this role, you will provide personalized service across digital channels, act as a trusted advisor to clients, and collaborate with various teams to ensure a seamless client experience.
ApparelFashionLeisureLifestyleRetail
Hiring Manager
Maddie Feinman
Responsibilities
Deliver Personalized Client Experiences: engage with clients across digital channels (chat, phone, email) to provide warm, professional, and personalized service
Build Lasting Relationships: develop strong long-term 1:1 relationship with clients by understanding their preferences, history, and motivation — fostering trust and loyalty
Represent the company’s values and tone in every interaction, ensuring clients feel connected, appreciated, and inspired
Provide expert guidance: offer tailored product or service recommendations based on client profile, purchase history, and lifestyle
Create meaningful engagement opportunities that extend beyond digital touchpoints — inviting clients to in-person experiences, special events, or community initiatives when applicable
Collaborate cross-functionally: partner with CRM, Marketing, Stores and Ops teams to ensure seamless Omnichannel client experience
Problem Resolution: Handle client inquiries and concerns with empathy, efficiency, and proactive communication to ensure swift resolution and satisfaction
Support on Repairs and Returns management and training for the stores
Support on Marketplace ops when necessary
Collaborate with Customer Care team in Italy on cases and procedures
Assists in special projects when necessary
Ability to produce weekly reporting and ad-hoc reporting, case overview, and trends in Excel
Qualification
Required
Bachelor's degree required
2-4+ years of experience in customer service, client relations, or a luxury/retail advisory role (virtual experience a plus)
Fluency in English, both written and oral
Exceptional communication and interpersonal skills — empathic, polished, and engaging
A passion for people, storytelling, and creating meaningful connections
Proven ability to build rapport and long-term relationships with diverse clients
Strong organizational skills and attention to detail, with the ability to manage multiple client relationships simultaneously
Comfortable with digital communication and live tools (Whatsapp, live-chat, emails, phone calls)
Literate in the usage of the Microsoft Suite, familiar with Outlook and Excel a must
Adaptable, resourceful, and motivated by delivering excellence in every interaction
Ability to communicate and organize effectively
Ability to prioritize daily work and special projects
Must be able to work a flexible schedule including evenings and weekends as necessary
Must be able to work independently and take initiative
Preferred
Fluency in Italian and/or Spanish is a strong plus
Experience with Salesforce a plus
Benefits
Health and dental insurance
Life insurance
Disability insurance
401K
Paid holidays
A generous paid time-off policy
Career opportunities within a dynamic team
Company
Brunello Cucinelli
Contemporary luxury brand specialised in cashmere for menswear & womenswear. Made in Italy.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.12M2025-01-17Post Ipo Secondary· $4.12M
2012-04-27IPO
Leadership Team
Robert Mari
Human Resources Business Partner, Retail
Recent News
2026-01-14
2026-01-09
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