Frederick Fox · 2 weeks ago
Director of Property Management Operations
Las Vegas, NV
Full-time
Onsite
Director/Executive
10+ years expFrederick Fox is seeking a Director of Property Management Operations to provide strategic leadership and operational oversight across a diverse portfolio. The role involves managing regional managers, ensuring customer service excellence, and driving performance management across all communities.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Kaylin Hann (Ayotte)
Responsibilities
Provide leadership and oversight for operations across 8,000+ market-rate units
Manage, develop, and support Regional Managers overseeing the full portfolio
Ensure consistent execution of company policies, procedures, and performance standards across all communities
Partner closely with Asset Management to align operational performance, reporting, and strategic initiatives
Implement operational processes and systems that reflect third-party management best practices
Lead the development and implementation of customer service standards across the portfolio
Ensure resident satisfaction is a core focus at all levels of property operations
Introduce customer service initiatives, communication standards, and accountability measures
Support Regional Managers and onsite teams in resolving complex resident issues and elevating the resident experience
Promote and strengthen a values-driven culture throughout the property management organization
Build leadership capability within the Regional Manager team and support both tenured and newer managers
Oversee the creation of training programs, onboarding processes, and professional development initiatives
Ensure ongoing coaching, performance management, and mentorship across property teams
Monitor and drive key performance indicators, including occupancy, NOI, delinquency, turn times, maintenance performance, and resident satisfaction
Review and support budget creation, financial reporting, and forecasting with Regional Managers
Identify operational gaps or underperforming assets and develop targeted improvement plans
Utilize systems, data, and reporting tools to create operational transparency and consistency
Partner with development, construction, lifestyle, revenue management, and asset management to support business objectives
Participate in new community openings, lease-ups, major renovations, and capital projects
Support communication between onsite teams and ownership to ensure alignment on goals and expectations
Qualification
Required
10+ years of progressive experience in multifamily property management
Proven experience leading Regional Managers and managing large portfolios (5,000+ units)
Proficiency with RealPage (or similar property management platforms) including reporting, workflows, budgeting, and operational modules
Experience developing and implementing training programs and leadership development initiatives
Ability to lead diverse teams with varying levels of experience and tenure
Excellent communication, organizational, and leadership skills
Preferred
Prior experience working within a third-party management organization is strongly preferred
Company
Frederick Fox
Frederick Fox offers consulting and executive search services in Accounting, Finance, and Technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Spengler
Managing Partner
James Aiken
Partner
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