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Mountain America Credit Union · 1 day ago

Mortgage Default Specialist

Sandy, UT

Full-time

Hybrid

Mid Level

3+ years exp

Mountain America Credit Union is seeking a Mortgage Default Specialist responsible for managing foreclosure caseloads and acting as a Single Point of Contact for loss mitigation alternatives. The role involves preparing documentation, coordinating with legal representatives, and ensuring compliance with state and federal regulations.

BankingFinancial ServicesMortgage

Culture & Values

Responsibilities

Responsible for preparing and mailing all SPOC letters; ensures that relevant follow ups are calendared appropriately

Orders BPOs and prepares mortgage files for management review and approval; creates routine-to-complex recommendations for foreclosure action or charge off

Works directly with attorneys to refer mortgage loans for foreclosure proceedings

Communicates with corporate counsel and outside counsel regarding title disputes and other lienholder foreclosure action, including lis pendens, judicial foreclosures, and loss mitigation mediations

Updates system of record to reflect 1st legal action/notice of default recording, substitution of trustee recording, and publication and posting of the notice of sale; updates queries and foreclosure / REO tracking on a daily basis

Requests reinstatement and payoff quotes from foreclosure law firms; ensures reinstatement and payoff funds are posted properly and notices of default are cancelled accordingly

Provides bidding instructions to foreclosure firms and monitors status of foreclosure sales results

Answers incoming calls from members, member’s legal representatives, the Credit Union’s legal representatives, foreclosure trustees, real estate agents, and property preservation vendors; responsible for accurately answering questions and resolving routine issues related to these processes

Assists in researching accounts and taking appropriate action as recommended by manager

Ensures that daily processes are in compliance with any changing state laws and regulations

Exemplifies role as a team member to promote and maintain effective partnerships with the team and the Credit Union’s members

Incorporates MACU values and philosophy while fulfilling responsibilities as a representative of the Asset Management department and the Credit Union

Performs other duties as assigned

Qualification

Foreclosure experienceLoss mitigationMicrosoft Office SuiteSymitar softwareOrganizational skillsTime managementInterpersonal skillsProblem-solving

Required

Minimum 3+ years of foreclosure experience, including handling modifications, short sales, and Deeds in Lieu of Foreclosure

High School Diploma or equivalent work experience

Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations

Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization

Ability to work both autonomously and collaboratively in a fast-paced environment

Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines

Adaptive to change, responds positively to altered circumstances or conditions

Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc

Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies

Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Ability to lift up to 10 pounds occasionally