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ThredUp · 1 day ago

Ops Trainer (Variable)

Mechanicsburg, PA

Full-time

Onsite

New Grad, Entry Level

ThredUp is transforming resale with technology and aims to inspire the world to think secondhand first. The Ops Trainer will conduct training, coach new team members, and partner with the Training Manager to assess training needs and suggest new learning solutions.

E-CommerceFashionRetailShopping

No H1B

Responsibilities

Welcome new team members, establish rapport, and introduce ThredUp’s culture, work environment and team

Drive engagement and retention of team members through delivering effective and innovative training processes

Administer on-station, classroom, quality, and safety training to new and existing team members

Facilitate all training content and initiatives provided by the Operations Training Team and partner to recommend effective, engaging learning solutions

Establish strong partnerships with Ops leaders across all shifts, supporting the training needs of all teams in the DC

Act as a go-to expert, consistently follow-up with trainee(s), answering questions and building rapport

Assess and monitor the performance results on all trainees, providing coaching and ongoing feedback to improve performance

Work with the Training Manager to determine daily/weekly training schedules across all shifts

Qualification

Training materials understandingEffective communicationOrganizational skillsConstructive feedbackTeam engagement

Required

Solid understanding of ThredUp quality standards and operations processes (internal only)

Strong communicator and facilitator with strong written, verbal and interpersonal communication skills

Flexibility in work schedule, open to supporting team members across multiple shifts depending on the needs of the business

Demonstrates effective organizational skills

Enthusiastic about the development and training of all team members

Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders

Role models good, independent judgment and operates with minimal supervision

Ability to create and maintain professional connections with team members

Keep business and customer information confidential

Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs

To be eligible: Applicants with personal relationships such as family members, romantic partners, or others in their household within the Distribution Center must disclose them to their manager during the application process so any potential conflicts of interest can be evaluated prior to the interview process

This role is not eligible for visa sponsorship

You must be at least 18 years old and have basic English literacy skills

Employment with thredUP is contingent on each candidate passing a 7-year background check