Apply on Employer Site

WPCCU · 1 day ago

Credit Resolution Support Specialist

Los Angeles, CA

Full-time

Onsite

Mid Level

3+ years exp

WPCCU is a community credit union seeking a Credit Resolution Support Specialist to manage complex credits on non-performing assets and ensure accurate financial record keeping. The role involves providing technical support, conducting research, and serving as a subject matter expert in credit disputes and payment history analysis.

BankingFinancial Services

Responsibilities

Monitor and maintain sub-ledgers, reconcile, and research accounts to clear variances

Participate in department projects

Maintain a basic understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act (BSA} and anti-money laundering laws appropriate to the position

Assist in audits and reconciliations on account types including the following:

Vehicle/RV loans

Personal Loan

Line of Credit

Credit Card

Collection payments

Collection extensions

Expulsion Process

Account closure

Negative Shares, Visa, and Loan Charge-offs

Review delinquent accounts 150 to 180 days past due and write-off small account balances on personal loans, Visa, and Negative shares

Assigns charge off accounts to Collection Agencies

Processes payments received on charged off loans

Post and balance all Chapter 13, collection agency, and attorney suit payments

Processes Charge off loans as approved by the Board of Directors

Make corrections or processes changes to loan payments

Independently work with WPCCU departments to resolve member disputes

Foster a positive and engaging work environment by sharing best practices and industry standards

Maintain positive communication through words and actions by modeling WPCCU mission, vision and core values

Responsible for handling escalations related to complex credit bureau inquiries and disputes from members, dealers, financial Institutions, vendor/partners and the credit reporting agencies

Maintain a thorough understanding of state and federal laws and regulations related to credit bureau reporting, compliance, including but not limited to; Consumer Credit Reporting Agencies Act, Unfair or Deceptive Acts or Practices, Fair and Accurate Credit Transactions Act (FACT Act), Fair Credit Reporting Act (FCRA}, Bank Secrecy and Anti-Money laundering laws as appropriate to the position

Work, create and analyze reports necessary to ensure work is completed according to required timelines, procedures and regulations. Perform necessary research and actions based on report findings, and trend analysis notifying management of status, any issues and proposed resolutions

Review, analyze, credit reporting process to ensure accuracy

Evaluate and ensure thee-OSCAR disputes are accurate, complete and compliant

Review incoming correspondence, information researched, and response paperwork for truthfulness, accuracy, and consistency

Apply fraud detection and prevention techniques

Create lien releases, payoff’s reports

Ensure payments are posted within regulatory and industry best practices

Provide additional support throughout the department and perform other tasks and duties as needed

Qualification

Journal entryReconciliationGeneral Accounting PrinciplesFinancial services knowledgeAnalytical skillsTen-key proficiencyBSAOFACFDCPAFCRAFACTAJournal Voucher protocolGeneral Ledger systemOral communicationWritten communicationProblem solving

Required

High School curriculum is required

Three years or more performing Journal entry, reconciliation, and research work in a similar position within a financial institution

Strong oral and written communication skills

Demonstrated strong knowledge of financial services products, services, understanding of BSA, OFAC and FDCPA, FCRA, FACTA, regulation

Strong knowledge of General Accounting Principles rules

Ten-key proficiency

Strong comprehension of the Journal Voucher (JV) protocol

General Ledger (GL) system knowledge

Demonstrated analytical skills and problem solving with the ability to balance and reconcile GL accounts

Preferred

AA degree in accounting or equivalent combination of education, training

Company

WPCCU

Water and Power Community Credit Union (WPCCU) was founded in 1936 to serve the financial needs of the Los Angeles Department of Water and Power employees.

Founded in 1936

Los Angeles, California, USA

51-200 employees