Apply on Employer Site

AtWork Personnel · 3 months ago

Bilingual Customer Service | First Shift | Mason, OH

Mason, OH

Full-time

Onsite

Entry Level

$19/hr - $19/hr

2+ years exp

AtWork Personnel is an abrasives manufacturing company seeking a Bilingual Customer Service representative to enhance customer satisfaction in Latin America markets. The role involves managing customer orders, ensuring accuracy, and resolving any issues related to orders and shipments.

Staffing & Recruiting

Responsibilities

Receive and review customer orders received through email, phone, or fax machine. Confirm accuracy of order and provide order confirmation to customers. Confer with sales or management on questionable or incorrect orders to resolve issues

Enter received orders onto D365; then pass to Customer Service Manager for verification and accuracy. After order is checked and approved release into the system

Print orders for warehouse team to pick. Highlight areas with special instruction. Communicate special requests with warehouse team

Review backorders as product is received. Process newly released orders as customer issues release request

Review customer service orders and file in the appropriate cabinet. Ensure related paperwork is kept together consistently

Review files kept in binder to ensure appropriate filing dates are being followed. Remove excess files as necessary

Enter factory orders for product ordered by customer. Print and file orders after being placed

Review factory orders after printing. Prepare with necessary stamps, comments, and drawings to confirm the proper information

Record delivery dates for customers to ensure product is received on time

Assist with other problems that may occur during the shipment process

Work with customers when there are issues with orders. May include price, delivery, order placing, shipment problems, and production requirements, among others

Work with customers to develop a relationship to ensure mutual cooperation and continue receiving orders

Assist salespeople with customer problems during travel. Prevent customer issues from becoming a problem unable to be resolved

Review shipments to Mexico to confirm order accuracy

Answer phones as needed

Qualification

Customer service principlesBilingual SpanishBilingual EnglishMicrosoft OfficeProficient typing skillsProfessional communicationMultitaskingAttention to detailWork ethic