Everfox · 2 weeks ago
Renewal Operations Specialist
United States
Full-time
Remote
Entry, Mid Level
$96K/yr - $127K/yr
2+ years expEverfox is a leader in high assurance cyber security technology, dedicated to protecting critical data and networks. The Renewal Operations Specialist is responsible for optimizing the company’s contract renewal program, collaborating with various teams to enhance workflows and deliver insights to support strategic priorities.
Cyber SecurityGovernmentInformation and Communications Technology (ICT)Network Security
Responsibilities
Design and implement repeatable processes, documentation, and reporting to drive on-time renewals, conversions, tech refreshes, and overall renewal performance
Develop dashboards, conduct in-depth data analysis (using Salesforce, Excel, etc.), and provide actionable insights on renewal performance, churn trends, and forecast accuracy to executive leadership
Collaborate with stakeholders to gather requirements, translate them into technical specifications, drive improvement projects, and lead automation initiatives for complex deal structures and government/enterprise procurement workflows
Understand how SFDC workflows support GTM processes and how to optimize data capture and reporting needs. Serve as a subject matter expert for Salesforce.com and Salesforce CPQ
Maintain accurate and up-to-date records in Salesforce, ensuring compliance with data standards. Develop standards for Renewals Reps to maintain records, train and hold them accountable for maintaining our CRM data. Assist with data cleansing and validation to support reporting needs
Partner with leadership to design territories and assign renewal reps
Support training and change management efforts to ensure user adoption of new systems, tools, or processes
Qualification
Required
Bachelor's degree in Business, IT, or a related field (or equivalent experience)
Minimum of 2 years of experience in Renewal Sales Operations or Renewal Sales Leadership
Advanced proficiency in Salesforce.com, including Salesforce CPQ, data models, reporting, and dashboards
Experience with government procurement processes, including RFPs
Experience with Channel-driven sales models
Proficiency in Microsoft Excel and PowerPoint; SOQL or SQL skills are an advantage
Exceptional communication skills, with the ability to engage stakeholders across various departments and levels
Highly organized, self-motivated, and able to prioritize competing demands in a fast-paced, regulated environment
Ability to maintain confidentiality and professionalism when handling sensitive business data
Preferred
Some experience with government clients preferred
A Salesforce Administrator certification is a plus but is not required as we have a team of Admins in house
Benefits
Flexible PTO
A 401k match
Contribution to healthcare coverages
Company
Everfox
Everfox is a cybersecurity company that provides cross-domain, threat protection, and insider risk solutions for organizations.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.05M2024-04-05Seed· $8.05M
Leadership Team
Petko Stoyanov
Vice President of Product Strategy
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