PagerDuty · 2 days ago
Strategic Account Executive- San Francisco, CA
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$160K/yr - $185K/yr
10+ years expPagerDuty, Inc. is a global leader in digital operations management, seeking a dynamic Strategic Account Executive. The role involves acquiring new business and expanding existing accounts within the Global 500 segment, leveraging a consultative sales approach to deliver exceptional customer experiences.
AnalyticsCloud ComputingInformation TechnologyIT ManagementSaaSSoftware
Responsibilities
Position PagerDuty’s value by emphasizing the strategic impact and business outcomes our products can deliver for both new customers and existing accounts
Identify and align with stakeholders' big problems and strategic goals within new and existing accounts, effectively communicating how PagerDuty can drive their success
Develop and execute strategic plans to grow accounts by anticipating customer needs, responding to industry trends, and staying ahead of competitive dynamics
Build long-term strategies for account growth, focusing on deepening relationships with existing customers while driving new business through tailored solutions
Establish and nurture genuine, consultative relationships with new prospects and existing customers to foster long-term partnerships
Drive complex, multi-product sales cycles that span net-new business acquisition and account expansion within the Global 500 segment
Conduct executive-level discussions (SVP and above) to align on strategic initiatives and garner support for new business opportunities
Deliver compelling, customized presentations, showcasing PagerDuty’s solutions and aligning with customer needs and interests while building credibility and trust in each interaction
Foster collaboration between the sales team and existing customers to ensure our solutions align with their broader strategic vision
Ensure accurate forecasting, effective pipeline management, and consistent execution across new business and existing accounts
Engage internal resources—such as marketing, alliances, and BDR teams—proactively to support prospecting efforts and advance sales cycles in new and existing accounts
Follow through on commitments, ensuring that solutions are delivered and customer needs are met. This will ultimately contribute to PagerDuty’s long-term success
Document key sales activities, including qualification details, next steps, and value propositions using sales methodologies (e.g., MEDDICC, COM Framework)
Develop a territory strategy that balances the acquisition of new logos with the growth of existing accounts. Identify high-priority accounts and align resources to achieve sales targets
Leverage historical data and market trends to build accurate sales forecasts and inform strategic decisions
Utilize inbound and outbound prospecting strategies to develop new business opportunities and foster executive-level relationships, including leveraging marketing, alliances, and BDR programs
Qualification
Required
10+ years of field sales experience with a strong software/SaaS sales background
6+ of experience expanding existing accounts and developing new business within enterprise accounts
Proven success in Strategic Account Management with Fortune 500 companies
Experience selling to C-level executives, with the ability to navigate complex organizational structures
Experience in multi-product selling environments
Ability to travel approximately 30%
Preferred
Strong time management, deal management, account planning, and analytical skills
A consistent track record of exceeding sales targets across acquisition and account expansion
Proven ability to work independently and collaboratively, driving results across diverse teams
Familiarity with sales methodologies such as MEDDICC, SPIN, Challenger Sales, or Command of Message
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
Company
PagerDuty
PagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents.
1001-5000 employees
H1B Sponsorship
PagerDuty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (7)
2022 (12)
2021 (9)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$523.6MKey Investors
AccelHarrison Metal
2023-10-10Post Ipo Debt· $350M
2019-04-10IPO
2018-09-06Series D· $90M
Leadership Team
Alex Solomon
CEO and Co-Founder
Jennifer Tejada
CEO
Recent News
SalesTech Star
2026-01-14
2026-01-13
2025-12-31
Company data provided by crunchbase