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WebstaurantStore · 1 week ago

Employee Experience Manager (HR Business Partner)

Hagerstown, MD

Full-time

Onsite

Mid Level

$60K/yr - $80K/yr

WebstaurantStore is the foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. The Employee Experience Manager is responsible for ensuring quality and consistency in workforce management programs and employee relations, while also providing guidance on company policies and procedures.

Consumer GoodsIndustrialManufacturingService Industry

Comp. & Benefits

Responsibilities

Promote positive employee relations through a variety of programs including surveys, roundtable discussions, employee recognition programs

Provide objective and constructive guidance to managers and employees on the interpretation and application of Company policies, state and federal laws

Investigate employee relations issues including harassment and discrimination complaints, attendance, and similar issues to ensure that all employees are treated fairly, and the Company is protected from legal risk

Advise managers on highly sensitive employment issues, including responding to employee complaints, analyzing data from various internal systems, composing reports/summaries, and recommending solutions

Support compliance efforts by ensuring guidelines and recommendations are consistent related to the FMLA, ADA, FLSA, Civil Rights Act of 1964, etc. and relevant state employment laws

Project management support for: organizational development initiatives, including system and database management, policy development, and management training initiatives

Analyze trend data to support the continuous improvement of people policies, programs, and procedures

Develop and facilitate training programs related to Company policies, culture, and employment law

Administration of leave and accommodation requests, including claim filing, collection of relevant documentation, provides updates regarding claim status and managing the collection of any payroll deductions

Coordinate with managers and support teams (local and corporate) to ensure a smooth return to work for employees; may also need to coordinate terminations from leave where appropriate

Coordinate with Employment Support, Payroll, Safety, and other stakeholders as needed to resolve escalated issues and questions related to leave, disability, and time off programs

Provide process- and/or policy-related guidance to hiring managers, applicants, and new hires in various stages of the pre-employment to ensure timely completion of the process

Administer all aspects of Form I-9 verification, including e-Verify submissions, for client group(s)

Coordinate new hire onboarding activities, which may include answering questions and/or presenting information about local orientation, benefits, company policies and employee programs

Support the administration of new hire benefit enrollment and qualifying life events in conjunction with the Benefits and Employment Support teams

Administrative support which may include coordinating local events, data collection and analysis, managing office supplies, and related duties

Perform other duties as assigned

Qualification

Employee relationsPolicy developmentProject managementTraining facilitationData analysisCommunication skillsOrganizational skillsEmotional intelligenceTeam collaborationConfidentiality

Required

Previous experience in a customer-facing, leadership, or human resources role is helpful but not required

Superior written and verbal communication skills

Strong organizational and time management skills

High emotional intelligence

Ability to see things from multiple perspectives and communicate all perspectives in a tactful and productive manner

Passion for and knowledge of Company culture

Ability to work independently but also with a team

Willing to work during all shifts to be available for all employees

Maintain a high level of confidentiality and professionalism when handling sensitive and confidential company and personal information

Benefits

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

On-Site Fitness Centers

Dog-friendly Offices

Company

WebstaurantStore

Glassdoor3.9

Since WebstaurantStore's start in 2004, we have worked hard to build an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world.

Founded in 2004